Team Lead

4 weeks ago

North York, Canada BADDIES COPS Full time

FLOOR LEAD
**Who are we?**:
From high-design spaces, provocative imagery, innovative marketing campaigns, to our science-driven products - everything we do is created with the intention to inspire those that it comes into contact with, in some way, shape, or form. Two words that distill our identity are luxury and grit. These are ideologies that have become the bedrock of who we are and inform everything we do. With our founder being from Australia, humour plays a pivotal part in who we are. The name COPS is derived from the tongue-in-cheek stereotype that police love their doughnuts. At COPS, we are not a doughnut shop. We don’t play by those rules. We are a global creative studio that sells amazing doughnuts. We’re forging a new path in a unique category that blends fashion, art, and design with hospitality because the world doesn’t need another doughnut shop, but an incubator of inspiration on the other hand, is a different story.

**Who are you?**:
The Floor Lead is the gatekeeper of our brand, values and culture. They will be responsible for ensuring overall quality is maintained according to our standards. They will also be responsible for ensuring that all team members work in synergy and that service is carried out smoothly. The floor lead is someone who pays attention to detail while working on the floor and makes sure all health and safety guidelines are being followed. The Floor Lead is someone who is in charge of leading and supervising the restaurant staff and all restaurant operations.

**What are we looking for?**:

- Passion for COPS
- Creative alignment
- High Standards
- Thrive Under Pressure
- Design Excellence
- Teachability
- Organization
- Urgency
- Punctuality
- Efficiency
- Positivity
- Collaboration
- Work Ethic
- Empathy

**Role and Responsibilities**:

- Act as the gatekeeper of the brand by ensuring all quality checks are being adhered to and that consistency is maintained across service.
- Ensure that quality and consistency standards are being met, by regularly filling out the doughnut logs. Keep the doughnut log updated on a regular basis and report any lapses to the Store/Area Manager.
- Support Assistant Store Managers in implementing company programs by working directly with the shift team to execute action plans that meet operational and organizational objectives.
- Provide a positive learning environment by assisting in training new team members during the onboarding process. Positively reinforcing successful performance practises and giving respectful and encouraging coaching/feedback as needed.
- Check-in with new hires preparing our product to ensure quality is being maintained. If you notice any inconsistencies during service while a person is preparing doughnuts, ensure to correct them and provide appropriate feedback.
- Ensure that every order that leaves our door is as per the COPS standard by making sure the glazing is done according to the COPS etiquette and that the doughnut size, texture and colour are as per COPS standards.
- Ensure to train new hires about our menu and additional items. (Glaze, milk, cutlery etc)
- Oversee details of each order and provide any additional items requested with the order
- The Area Manager or Store Manager might communicate with the store team regarding certain updates on the orders due for pick-up/delivery. Ensure to check the COPS WhatsApp group to ensure that the team in-store is aware of any updates posted on it.
- Stay updated and well-versed regarding our Detour Coffee flavour notes that is currently being served. Ensure to brew a fresh batch of coffee every 90 mins from the time the last coffee was brewed.
- Training and educating new hires about our coffee and brewing instructions.
- Oversee preparation of coffee is done every 90 mins by floor team members to ensure fresh brewed coffee is available to our customers at all times.
- Knowledge about additional company products such as Sheldon creek milk is essential be unto date about the milk flavours being served during any given week.
- Contribute to a positive team environment by being solution focused instead of problem-focused.
- Execute store operations during shifts by checking all health & safety checklists are being completed and maintained every day.
- Support store operations by recognizing and reinforcing individual and team accomplishments and make recommendations to the Store Manager on new, creative and impactful methods of recognition.
- Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
- Follow health, safety and sanitation guidelines for all products.
- Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

**Skill Requirements**:

- 1-2 years’ experience in progressive management roles within hospitality, restaurant or retail environment.
- Post-secondary education in business or hospitality management is an asset.
- Full underst

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