Team Lead, Small Business

2 weeks ago

North York, Canada Scotiabank Full time

**Requisition ID**: 168775

**Cost Centre**: NATIONAL COLLECTION CENTRE

**Employee Referral Program - Potential Reward**: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

**_
Purpose_**

Leads and develops a team of Small Business Front End Collection Officers in the Canada Collections Centre in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching, direct leadership and guidance to the Collections Officers, as it relates to collections, customer service, process and policy support and system functionality.

**_Accountabilities_**:

- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Embeds the MOS collections framework within the team by conducting call reviews, role-play based coaching and targeted MOS development plans.
- Provide a best in class customer experience when dealing with business partner, customers, or team members by resolving customer matters; authorizing correspondence in a manner that reflects Bank policies and guidelines; and understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures.
- Superior leadership and coaching to motivate and develop individual KPI performance improvement on the service team by:

- Engaging in coaching as an ongoing observational activity with Collection Officers by providing relevant feedback and coaching during live call observations, side by side, group coaching and skill building
- Reviewing Collection Officers customer interactions including live calls, recorded calls, and service observations to identify coaching and development opportunities, common challenges within team and appropriate solutions.
- Conduct one-on-one coaching with Collections Officers to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency and quality.
- Effectively managing direct and indirect reports of any performance and conduct concerns and working with HR and ER as required.
- Reviewing to Advisor data through a variety of reports to determine areas of strength and opportunity.
- Recommending appropriate changes to policies, processes and procedures that will assist in maximizing the recovery of delinquent accounts, while improving productivity and efficiency of the unit;
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

**Education / Experience / Other Information**
- Completion of post-secondary education, with a minimum of 3 years of experience in management and collections of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts or 3-5 years working experience in collections is an asset.
- Branch working experience and bilingualism is considered and asset;
- Sound knowledge of the Bank’s Retail products, services and operating/collection systems including CACS, RLP, KS, CIS, Sales Builder, TLS;

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Underwriter, Small Business

    3 days ago

    North York, Canada KEB Hana Bank Canada Full time

    **Job Title**:Underwriter, Small Business & Complex RESL **Department**:Credit Department **Reports To**:Sr. Manager, Small Business and RESL **Job Purpose** **Duties and Responsibilities** **Perform Complete Analysis of Small Business and Complex RESL Lending Applications** - Complete in-depth loan analysis/underwriting for assigned deals supported by...

  • Operations Team Lead

    7 days ago

    North York, Canada UniUni (Uni Express Inc.) Full time

    **About the Role**: As the Operations Team Lead, you will play a pivotal role in driving our warehouse operations to new heights. Your leadership, planning, and collaboration will be key to ensuring efficiency, safety, and excellence within our dynamic team. Join us and be part of a company that values innovation, integrity, and customer...

  • Team Lead

    6 days ago

    North York, Canada WAXON Laser + Waxbar (York Mills) Full time

    **TEAM LEAD** At WAXON we focus on one thing and do it really, really well! For us, that’s hair removal. WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How do we do it? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and clients, and...

  • Team Lead, Business Analysis

    Found in: Jooble CA O C2 - 2 weeks ago

    North York, ON, Canada Madison Group of Companies Full time

    The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on integrity and...

  • Team Lead

    1 week ago

    North York, Canada Aptus Treatment Centre Full time

    **Position**: Team Lead **Location**: Adult Day Program **Hours**: Monday-Friday 830am-4pm **Wages**: Starting at $22.85 **Position Summary**: - Commit to and demonstrate the Mission, Vision and Values of Aptus Treatment Centre through attitude, actions and behaviours. - Ensure compliance with Ministry of Community and Social Services, Ministry of...

  • Business Development Specialist

    2 weeks ago

    North York, Canada JPMorgan Chase Bank, N.A. Full time

    Business Development Specialist - Inside Sales demonstrates a strong and independent work ethic. They execute on clearly defined business objectives with an appropriate sense of urgency. They generate revenue by selling products and services to new and current customers over the phone. Usually reports to a Territory Manager. The Sales Representative is...

  • Business Systems Lead

    Found in: Appcast CA A2 P - 2 weeks ago

    North York, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Business Systems Lead

    Found in: Whatjobs CA C2 - 2 weeks ago

    North York, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Business Systems Lead

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    North York, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Team Lead, Clinic Management

    5 days ago

    North York, Canada Grace Health Centre Full time

    **Background Info**: Grace Health Centre (GHC), established in 1986, is a group of physicians, therapists plus support staff working together to care for families in the community. We look after people of all ages. We also provide prenatal and postnatal care. Our practice philosophy is one of health promotion. We believe that the prevention or early...

  • Business Manager Vice President

    1 day ago

    North York, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management as well as coordinating with internal stakeholders to achieve strategic and tactical objectives. **Responsibilities**: - Define and implement new business strategy and strategic initiatives - Build business case for business...

  • Business Systems Lead

    Found in: Jooble CA C2 - 2 weeks ago

    North York, ON, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Business Systems Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    North York, ON, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Business Management and Entrepreneurship Instructor

    5 days ago

    North York, Canada CDI College Full time

    We are happy to say that we are looking for **Business Management and Entrepreneurship Instructor** **to join our instructor's team at CDI College - North York, ON. **Reporting to**: Campus Director **Hours**: Part Time - 3 hours a week - 5:30 to 8:30 pm EST **Address**: 4950 Yonge St #33, North York, ON M2N 6K1 **Pay**: $38-$40/hr **About Us** For more...

  • Instructor: Business Communication

    7 days ago

    North York, Canada TORONTO BUSINESS COLLEGE Full time

    Toronto Business College is a private career college that has partnered with an Ontario College of Arts and Technology to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant...

  • Business Entrepreneurship Instructor

    6 days ago

    North York, Canada CDI College Full time

    **About Us** For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. The purpose of the **Instructor** is to lead and...

  • Camp Granite Team Lead

    4 days ago

    North York, Canada GRANITE CLUB Full time

    The Granite Club is hiring a Camp Team Lead who, along with their team, will provide a safe, stimulating environment for the children in the Camp programs and will take on more responsibilities than the leaders and counselors. The Camp Team Lead will be responsible for the Child Activities and Athletics FUNdamentals group of leads and counselors, ensuring...

  • Business Systems Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    North York, ON, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Health Services Facilitator

    5 days ago

    North York, Canada One Team Health Full time

    One Team Health, a subsidiary of Argus Group Holdings Limited, is currently seeking a Health Services Facilitator. This is an entry to mid level role with potential growth opportunities. The role will coordinate health care services and process related claims according to the terms and conditions of the member’s insurance policy. Ensuring to abide by the...

  • Starbucks Team Lead

    1 day ago

    North Vancouver, Canada Grouse Mountain Full time

    **Job Title**: Starbucks Team Lead **Location**: North Vancouver **Department**: Food & Beverage **Reports to**: Manager, Casual Dining **Role Status**: Full / Part Time Seasonal / Permanent Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned...