Project Manager

1 month ago

Scarborough, Canada KGS Research Full time

**Tenure**: 12-month contract

**Location**: 2206 Eglinton Ave East, Suite 190. Scarborough, ON M1L 4S8

**Hours**: Monday - Friday (10:00AM - 6:00PM)

**Salary**: $45,000/year

**Start Date**: ASAP

**Summary**:
KGS Research is seeking a Project Manager to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction while maintaining the speed and accuracy required in a dynamic environment. Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment

**Responsibilities and Duties**:

- Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours-48 hours
- Manages stakeholder expectations **Builds a significant, professional working relationship with our clients, providing them guidance and advice related to KGS Research products and services**:

- Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming), and vendors (such as translators, etc.)
- Proactively anticipate and lead troubleshooting endeavours, overcome and escalate project challenges promptly
- Effectively communicate as an individual and as part of the client-facing project team, respecting issues and escalate when efforts have been exhausted
- Clearly and effectively communicate project metrics, timelines, and other details pertaining to handoffs to colleagues
- Ensures survey quality using current market research methodologies
- Other duties as assigned

**Tasks may include**:

- Testing survey links
- Sampling
- Setting-up and monitoring times/reports to evaluate key project metrics
- Ensuring quality measures are followed
- Updating clients regularly on project progress
- Ensuring key project performance metrics such as project profitability meet or exceed established guidelines
- Overseeing sampling and fielding of studies to ensure accuracy and timeliness without senior-level oversight
- Assisting in day-to-day project management of research projects

**Education and Experience**:

- Minimum of 2 years of Project Management or Team Lead responsibilities
- Experience in a customer service environment is strongly preferred
- Post-secondary degree or diploma required
- Demonstrable written and spoken communication skills to meet position duties

**Term of Employment**
- The language of work is English

**Preferred Qualifications**:

- Experience with Trello (or a similar project management software)
- Good communication skills, verbal and written
- Excellent computer skills and proficiency in Microsoft Office suite (Word, Excel)
- Organized, professional and dedicated team player with a positive attitude and a good sense of humor

**Benefits**:

- Opportunities for advancement and growth
- Great way to network and work with a team of experienced individuals
- Casual dress code
- On-site fitness center (full gym, basketball shooting courts, yoga studios)

New state of the art head of

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site gym
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scarborough, ON M1L 4S8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 1 year (preferred)

Work Location: In person

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