Contact Centre Supervisor

2 months ago


Toronto, Canada IDP Education (Canada) Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
**Tasks**:

- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
- Organize and maintain inventory
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- MS Office
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week



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