Client Care Advocate-ca

5 months ago

Lasalle, Canada Access Information Mgmt of Canada, ULC Full time

**Job Summary**

The Client Care Advocate is a specialized client care resource responsible for solidifying relationships and improving client retention.

**Primary Functions**:

- Responsible for onboarding New Hard Copy Clients
- Provide Advanced client support
- Responsible for NPS follow up communication and resolutions
- Manage Contract renewals
- Educate clients on all available service offerings
- Resolve issues escalated by Client Care Representative and Specialist teams
- **Secondary Functions**:

- Proactively contact Client Care assigned clients
- Proactively address any questions or issues
- Collaborate with team members.
- Attend any required meetings.

**Other Responsibilities**:

- Comply with all company policies and procedures.
- Other duties as assigned by Regional Director.

**Education and Years of Experience**:

- High school diploma or equivalent required.
- 2 or 4 year college degree preferred.
- 4 years past work experience in a service industry and/or a team focused environment required.

**Knowledge, Skills and Abilities**:

- Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
- Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
- Must possess basic computer and keyboard skills.
- Must have strong attention to detail.
- Must possess excellent time management and organizational skills.
- Ability to work collaboratively in a team environment.
- Must have the ability to communicate with diplomacy and tact.

**Physical Requirements (lifting, etc.)**:

- Overhead reaching.
- Routine bending and stretching.
- Routine use of hands for typing.

**What We Offer**:

- Fully paid benefits package
- Retirement Program (with Employer Match)
- 3-weeks annual vcation to start
- Competitive Salary: Range $45 - 50K annual
- Incentive Bonus at 10% of annual salary.

**_All qualified applicants will receive consideration for employment._

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