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International Casino Host
4 weeks ago
At Niagara Casinos we provide our customers with incomparable casino player rewards and VIP treatment. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.
**The job involves**:
- Thorough knowledge and understanding of casino comping policies, casino layout and available services to guests
- Making reservations for special events, tournaments, transportation, accommodations in a concise and efficient manner, while working within established standards
- Confidently and competently introducing yourself to players and representing the casino both on-site and at off-site opportunities
- Marketing the rewards card on the gaming floor to guests
- Responding to questions regarding property amenities and attractions in the surrounding area
- Providing comps to qualified players based on level of play
- Effectively dealing with stressful and/or conflict situations, multiple demands and meeting or exceeding tight deadlines
- Working collaboratively at the VIP Desk and with other departments in a respectful and professional manner
- Growing guest loyalty through professional relationships with our players
- Working independently and as one team that supports and helps each other
- Flexibility to support a 24/7 operation
- Fluency in English and Cantonese and/or Mandarin, and Smart Serve certification
- Prior gaming experience and knowledge of casino games
- Excellent analytical, problem solving, critical thinking, organizational and decision making skills
- Excellent keyboard and Computer skills, ability to learn and use the CMP/ LMS Systems
- Ability to travel to and from off-site events as required
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
**Language**:
- Cantonese (preferred)
- Mandarin (preferred)
Licence/Certification:
- Smart Serve certification (preferred)
Work Location: In person
Application deadline: 2023-06-20
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