Operations System Damage Representative

4 months ago

Surrey, Canada FortisBC Full time

**Affiliation**: MoveUP
**Employment Status**: Full-Time Regular
**Salary**: $2,370.00 Bi-weekly
**Workplace Flexibility**: No
**Posting End Date**: Open Until Filled

We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Responsibilities
Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.
Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate approvals.
Distributing customer invoices and appropriate supporting documentation. Prepare invoice break down statements when requested by internal or external customers.
Prepares and updates claims interactions in online; runs queries and reports, updates and maintains all related information. Processes records for hit and exposed lines; reviews for accuracy and compliance.
Processes claim related work orders and notifications, maintaining data integrity.
Works with Managers/Supervisors to resolve customer disputes, creates supporting documentation for billing arrangements; applies discounts where required; actions collections and/or write offs.
Responds to internal and external customer inquiries, verbally or in written communications.
Responsible for pursuing all claims less than $5000.00
Provides assistance with pursuing recoveries from damages incurred on Fortis assets (mains, services, meters, etc.) for claims and adjusts claims against FortisBC including foreign utility damage, and general damages (structural, environmental, etc.) for minor claims.
Collaborates with others to gather claim information; May communicate with claimants, employees, and others external agencies (i.e. insurance company).
Provides assistance with the assessment and payment of claims involving FortisBC.
Provides support to others in the investigation and gathering of information of all claims files.
Performs duties of a minor nature related to the above duties that do not affect the rating of the job. Requirements
High School graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
Minimum of two (2) years directly related, relevant work experience, typically gained through an Operation Support Representative 3 position, or an insurance and claims work environment.
Customer service and strong verbal/non-verbal communication skills, including the ability to: respond to difficult or demanding internal/external customer situations with tact and diplomacy either over the phone, written, or in person; and take initiative to successfully resolve matters.
Sound organizational skills including the ability to multi-task, prioritize and work under pressure during peak workload periods and to meet tight deadlines.
Sound written communication skills including the ability to prepare and compose a variety of external and internal correspondence and process enquiries.
Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a positive team environment.
Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and electronic spreadsheets.
Knowledge of field operations processes and procedures.
Sound analytical and decision making skills.
Ability to interpret data from a variety of sources
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

  • Operations System Damages Representative

    19 hours ago

    Surrey, Canada FortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,370.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.  We're actively...

  • Operations System Damages Representative

    3 months ago

    Surrey, Canada fortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,370.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.  We're actively...

  • Operations System Damages Specialist

    6 days ago

    Surrey, British Columbia, Canada fortisBC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as an Operations System Damages Representative. As a key member of our organization, you will play a critical role in ensuring the accuracy and completeness of damage claim invoices, reconciling and validating supporting information, and preparing timely billing to...

  • Operations System Damages Specialist

    6 days ago

    Surrey, British Columbia, Canada fortisBC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as an Operations System Damages Representative. As a key member of our organization, you will play a critical role in ensuring the accuracy and completeness of damage claim invoices, reconciling and validating supporting information, and preparing timely billing to...

  • Operations System Damages Representative

    4 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Part-Time Regular **Salary**: $31.60 **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Operations System Damages Representative

    3 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Part-Time Regular **Salary**: $31.60 **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Operations System Damage Representative

    3 months ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,370.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: Open Until Filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Damage Claims Specialist

    3 weeks ago

    Surrey, British Columbia, Canada fortisBC Full time

    About FortisBC FortisBC is a leading energy provider in British Columbia, committed to delivering renewable energy, natural gas, electricity, and propane to over 1.2 million customers. With a rich history spanning over 100 years, we strive to shape a brighter future for BC through innovation and sustainability. About the Role As a Damage Claims Specialist,...

  • Claims Representative

    3 weeks ago

    Surrey, Canada Hays Full time

    Title: Operations System Damages Representative Location: Penticton, Vernon, or Surrey Your new company Province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. You

  • Collision Damage Estimator

    2 weeks ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles.Key ResponsibilitiesAssess and Evaluate DamageConduct thorough inspections of damaged vehicles to determine the extent...

  • Automobile Damage Repair Estimator

    2 weeks ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles.Key ResponsibilitiesAssess and Evaluate DamageConduct thorough inspections of damaged vehicles to determine the extent...

  • Automobile Damage Repair Estimator

    2 weeks ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles to ensure they are safe and roadworthy.Key ResponsibilitiesAssess and Estimate Damage: Conduct thorough inspections of...

  • Automobile Damage Repair Estimator

    1 week ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles to ensure they are safe and roadworthy.Key ResponsibilitiesAssess and Estimate Damage: Conduct thorough inspections of...

  • Automobile Damage Repair Estimator

    7 days ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles to ensure they are safe and roadworthy.Key ResponsibilitiesAssess and Estimate Damage: Conduct thorough inspections of...

  • Automobile Damage Repair Estimator

    1 week ago

    Surrey, British Columbia, Canada 360 West Coast Auto Sales Inc Full time

    About the RoleWe are seeking a skilled Automobile Damage Repair Estimator to join our team at 360 West Coast Auto Sales Inc. As an Automobile Damage Repair Estimator, you will play a critical role in assessing and repairing damaged vehicles to ensure they are safe and roadworthy.Key ResponsibilitiesAssess and Estimate Damage: Conduct thorough inspections of...

  • Claims Representative

    4 weeks ago

    Surrey, Canada Hays Full time

    Title: Operations System Damages RepresentativeLocation: Penticton, Vernon, or SurreyYour new companyProvince’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. Your new roleEnsure that all data and information that supports the...

  • Claims Representative

    4 weeks ago

    Surrey, Canada Hays Full time

    Title: Operations System Damages RepresentativeLocation: Penticton, Vernon, or SurreyYour new companyProvince’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. Your new roleEnsure that all data and information that supports the...

  • Claims Representative

    4 weeks ago

    Surrey, Canada Hays Full time

    Title: Operations System Damages Representative Location: Penticton, Vernon, or Surrey Your new company Province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. Your new role Ensure that all data and information that...

  • Claims Representative

    4 weeks ago

    Surrey, Canada Hays Full time

    Title: Operations System Damages RepresentativeLocation: Penticton, Vernon, or SurreyYour new companyProvince’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. Your new roleEnsure that all data and information that supports the...

  • Collision Damage Estimator

    2 weeks ago

    Surrey, British Columbia, Canada MS MOTORSPORTS LTD. Full time

    About the RoleWe are seeking a skilled Auto Body Repair Estimator to join our team at MS Motorsports Ltd. As an Auto Body Repair Estimator, you will play a critical role in ensuring the accuracy and efficiency of our repair processes.Key ResponsibilitiesEstimate Repair Costs: Utilize damage examination reports to accurately estimate repair costs for...