System Navigator

6 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Position Title**: System Navigator

**Status**: Regular Full-time

**Salary**: $28.319/hr - $33.317/hr

**Benefits and eligibility**: Cost-shared health/dental benefits, HOOPP pension eligibility

**Department**: Community Development Services

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

**Job Summary**:
The Systems Navigator is the first point of contact for many new clients. The Navigator’s overall objective is to assess client needs and connect the client with the resources to meet those needs within PQCHC and/or in the broader health care community. The Navigator performs a comprehensive intake assessment to enable appropriate referral and works to develop client engagement in referral plan development. The Navigator works in collaboration with Pinecrest -Queensway Community Health Centre /South Nepean satellite staff as well as the external community, healthcare, and other support services. They will also have solid experience and knowledge of the Centre’s population including its social, cultural, and demographic pattern.

**Job Specific Responsibilities**:
Screening/Assessment
- Respond promptly to enquiries and referrals from individuals, service providers and external agencies.
- Complete assessments in collaboration with the client, family, and other members of the team, to identify client needs, ensuring appropriate level of service based on the intensity of need.
- Assist clients to develop self-sufficiency and resiliency to meet their own needs by providing a comprehensive understanding of available options and resources.
- Consult with clients to match them with and refer them to the most appropriate available services and supports, using information obtained through the screening and assessment processes.
- Encourage clients to actively engage in treatment/services and motivate them to seek helpful community resources while waiting for treatment/services.
- Establish and maintain inclusive and respectful therapeutic relationships with clients to facilitate commitment to adhering to care plans.
- Collaborate with clients to enhance motivation to engage in and follow-up on the referral process. Record all clients’ interactions in an objective and accurate manner that reflects organizational protocols and established regulatory practices.
- Identify and appropriately refer clients who may be at risk of suicide, self-harm, harming others or where child safety is of concern.
- Adhere to protocols and agreements between the Navigators Team and other relevant agencies and organizations.
- Function as an information resource for clients, families, health care providers and other community partners.
- Perform any other related duties as assigned.

Client Referral
- Serve as a point of contact for referring professionals, clients, caregivers, and health and/or social services organizations.
- Monitor and track referral status of clients.
- Prepare referral reports with sufficient clarity, accuracy, and level of details for agencies to make an informed decision.
- Participate actively in client case conferences with specific challenges in matching clients’ needs and services.
- Cultivate and maintain a network of referral sources appropriate to the clients’ needs.
- Advocate with referral agencies on behalf of clients when appropriate.
- Ensure client follow-up until they are referred to appropriate services or agencies.

Collaboration and External Partners (Outreach)
- Conduct outreach and establish constructive relationships with a broad range of external services, such as Community Houses, immigrant serving agencies, and addiction and mental health services, and use these relationships to facilitate clients’ access.
- Work collaboratively with CDS team as well as internal/external partners to support clients to achieve their goals and participate in case conferences where appropriate.
- Ensure seamless coordination of services and support throughout the client’s journey.
- Work closely with the Professional Practice Leader to refine and improve processes, identify gaps in service and potential solutions.

**Qualifications**:

- Degree in health or social sciences from a recognized university or an equivalent combination of education and experience.
- At least five years’ experience working with disadvantaged, vulnerable or at-risk clients.
- Demonstrated experience working across the continuum of community services in the Champlain region.
- Demonstrated

  • System Navigator

    7 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Program**: Community Health & Social Services **Department**: Community Development Services **Reports to**: Manager, Community Health & Social Services Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse...

  • System Navigator

    5 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-time **Hours**: 35 hours/week **Salary**: $28.319/hour - $33.317/hour Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals,...

  • Legal System Navigator

    7 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    _Inuuqatigiit Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children, youth, and their families. We are dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families._ *** Under the...

  • Social Systems Navigator

    5 months ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    **Job description** **Job Description**: **Social Systems Navigator** Full-Time, Indeterminate **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of...

  • Health System Navigator

    4 weeks ago

    Ottawa, Canada VHA Health & Home Support Full time

    _**VHA Health & Home Support**_ is a not-for-profit, charitable organization that is committed to promoting personal well-being with cost-effective, high quality community-based health care services. Serving Ottawa since 1955, we are dedicated to our community, and determined to help people affected by health and social challenges enjoy the dignity and...

  • Legal System Navigator

    4 weeks ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    *** Under the supervision of Program Coordinator and the Manager of Community Initiatives and Mental Health, the Legal System Navigator is responsible for supporting Inuit adults who have become involved in the justice system (criminal, family law or human rights), and who may have mental health needs. The worker provides direct case management support to...

  • Youth Mental Health Systems Navigator

    2 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    *** Under the supervision of the Manager of Community Initiative and Mental Health, the Youth Mental Health Systems Navigator provides screening, assessment, referrals and advocacy for families who have youth experiencing addictions and/or mental health challenges. The Youth Mental Health Systems Navigator helps families negotiate health and social systems,...

  • Patient Care Navigator

    1 week ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    About Home and Community Care Support ServicesWe are a leading provider of patient-centered care, dedicated to delivering exceptional support services to individuals in need. Our mission is to empower patients and their families to navigate the healthcare system with confidence and ease.

  • Bilingual Community Navigator

    5 months ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Bilingual Community Navigator

    5 months ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Adult Social Navigator

    5 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families. *** Under the...

  • Air Navigation Specialist

    3 weeks ago

    Ottawa, Ontario, Canada NAV Canada Full time

    The role of Air Navigation Specialist at NAV Canada involves controlling domestic and international NOTAM systems, disseminating vital information for safe air operations, and reacting to system failures. This position requires significant experience in aviation, aeronautical information, and computer applications.Key Responsibilities:Control and manage...

  • Social-cultural Navigator

    7 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families. *** Under the...

  • Community Wellness Navigator

    5 months ago

    Ottawa, Canada Wabano Centre for Aboriginal Health Full time

    **(Mental Wellness and Addictions Services)**: **_ Two (2) full-time positions_** **_ Permanent, on-site_** **Context**: - Connection is key to wellness._ - Are you someone who believes in the importance of equitable access to care? We are looking for two Community Wellness Navigators who will support Indigenous community members in connecting to the...

  • Mental Health Navigator

    5 months ago

    Ottawa, Canada Somerset West Community Health Centre Full time

    **Position Title**:Mental Health Navigator **Department**: Primary Health Care (PHC) **Reporting to**: Manager, Ottawa Newcomer Health Center **Type**: 0.5 FTE - Term Contract ASAP until March 31, 2026 **Pay Scale**: $26.20 to $31.56 per hour. - _____________________________________ **About Us** We are Somerset West Community Health Centre (SWCHC), a...

  • Mental Health Navigator

    6 months ago

    Ottawa, Canada Somerset West CHC Full time

    **Job Title**: Mental Health Navigator **Department**: Primary Health Care (PHC) **Reporting To**: Manager, Ottawa Newcomer Health Centre **Type**: Term 0.5 FTE (2.5 days/week) until Mar 31st, 2026 **Pay Scale**: $27.54 to 33.16 per hour About SWCHC We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that...

  • Mental Health Navigator

    6 months ago

    Ottawa, Canada Somerset West Community Health Centre Full time

    **Job Title**: Mental Health Navigator **Department**: Primary Health Care (PHC) **Reporting To**:Manager, Ottawa Newcomer Health Centre **Type**: Term 0.5 FTE (2.5 days/week) until Mar 31st, 2026 **Pay Scale**: $27.54 to 33.16 per hour About SWCHC We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that...

  • Healthcare Navigator

    1 week ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    About Home and Community Care Support ServicesWe are a leading provider of healthcare services, dedicated to delivering high-quality care to individuals in their homes and communities. Our team of experienced professionals is passionate about making a difference in the lives of those we serve.Salary: $80,000 - $110,000 per yearJob Description:We are seeking...

  • Manufacturing Systems Analyst

    3 months ago

    Ottawa, Canada Sanmina Corporation Full time

    **Job Purpose/Mandate**: Primarily this is a role as a Manufacturing Systems Analyst who installs, maintains and upgrades for software systems used in manufacturing operations by using company implemented Information systems. Proposes and implements reporting systems for data management collected by operations. Work with equipment manufacturers to interface...

  • Geographic Information Systems Specialist

    4 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job SummaryWe are seeking a highly skilled Geographic Information Systems Specialist to join our team at the University of Ottawa. The successful candidate will be responsible for creating, analyzing, and visualizing geolocated data to enhance our understanding of the world and inform decision-making.Key ResponsibilitiesUse Geographic Information Systems...