Services Manager
2 weeks ago
**You.**
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of food service, team management, team motivator, catering, leadership, human resources, organizational development and cost management. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.
**Us.**
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get VVA Retirement Communities. At VVA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At VVA we put people first. We are looking for just the right person who shares VVA’s mission - **_Making Today Great_**
**The Career.**
As Services Manager for a VVA Community, you are responsible for overseeing the general administrative tasks of the Community (including payroll, accounts receivable and accounts payable) as well as leading 3 operating teams: concierge, housekeeping and maintenance.
VVA Leaders work collaboratively together to provide consistently superior service to our Community Members by creating places where they love to live and laugh. They inspire innovation, creativity, passion and a love of service for our Team Members. They are responsible for recruitment, training, performance management and overseeing the daily activities of their teams.
**Key Responsibilities**:
**Pre-Opening**:
- Actively participate in the recruitment, selection, hiring, orientation and training of all opening Team Members
- Develop a staffing model for all departments and create job specific task lists for each position
- Actively participate in the development and delivery of VVA University as a coordinator and trainer
- Liaise with other VVA Managers to obtain forms, reports and best practices
- Working closely with the Home Office Team, learn and administer accounts payable and bi-weekly payroll protocols
- Working closely with the Community Director, establish procedures for the administration and management of the Community that will meet both the short term and long term operational needs of the Community
- Complete tasks as assigned on the _VVA Master Operational Opening Plan_
- Implement VVA _standards_ (PlayRight Manuals, People Manual, Service Culture Standards) as advised by the Director of Operations and/or her designates
- Develop communications and programs for opening Team Members to ensure their engagement before opening and during the first few months after opening
- Learn all required local and provincial government requirements including but not limited to those of public health, MOL and RHRA.
- Review and know the details of Community living for all new Community Members including but not limited to the contents of all move-in documents and the Living Here Handbook
- Develop post opening goals, tasks and responsibilities to ensure the long term success of the Community
**Post-Opening**:
- Manage the day-to-day operations of the concierge, housekeeping and maintenance departments including Team Member performance, expenses and systems
- Administer Community payroll and coordinate receivables and payables
- Drive our Culture of Service and Culture of Recognition through consistently superior service delivery and Team Member engagement
- Actively participate in all safety related protocols (trainings, system tests, audits) to maintain a safe working and living environment
- Work collaboratively with all VVA Managers to provide the Community with leadership, professionalism, passion and innovation
- Other tasks, duties and responsibilities as per the Services Manager Job Description
**Qualifications**:
- Minimum 5 years hands-on experience in a hotel front office, reception or customer service role; accounting and/or office administration experience is an asset.
- Minimum 3 years management experience in a similar environment
- Post secondary education in a related field or trade is an asset
- Able to walk and/or stand for up to 4 consecutive hours
- Strong written and verbal communication skills are essential; comfortable interacting in a leadership role with Community Members, their families and external services and resources
- Advanced computer skills for job-related functions including use of excel, word and various job-related software programs
- Satisfactory Criminal Reference Check including the vulnerable sector
-
Hotel General Manager
1 day ago
Mississauga, Canada Hotel Rooms DivisionOperations Manager Full time**WE ARE HIRING** **GENERAL MANAGER - HOTEL** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible for all aspects of hotel...
-
Hotel General Manager
2 weeks ago
Mississauga, Canada Hotel Rooms DivisionOperations Manager Full time**WE ARE HIRING** **GENERAL MANAGER - HOTEL** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible for all aspects of hotel...
-
Field Service Manager
7 months ago
Mississauga, Canada American Services Group Full timeAmerican Restaurant Service is looking to add a Field Service Manager to our team. **Key Responsibilities**: As a core member of the operations team and in support to the Manager of Operations, the Field Service Manager will be performing a combination of the following duties: - Ensure clients are provided with a high level of service through supervision...
-
Manager - Health Services
4 months ago
Mississauga, Canada Indus Community Services Full time**Job Position: Manager - Health Services** **Department: Newcomers Services** **Status: Full-Time - 35 hours per week** **Location: Mississauga & Brampton** **Compensation: $73,445.00 per annum plus group health and RRSP benefits.** Indus Community Services is an accredited, not-for-profit community benefit organization that has served local...
-
Customer Service Manager
1 day ago
Mississauga, Canada Eudora Business Services Inc. Full timeOur client is looking for a highly motivated and experienced Customer Service Manager to join our team. The goal of the Customer Service Manager will be to provide outstanding customer service to our dealers by developing effective customer service procedures, implementing departmental efficiency initiatives, improving communication methods, and setting...
-
Manager of Program Services
3 days ago
Mississauga, Canada PLASP Child Care Services Full timePLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates 31 full-day early learning and child care centres and 6 EarlyON...
-
Manager, Volunteer Services
8 hours ago
Mississauga, Canada PLASP Child Care Services Full timePLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates over 30 full-day early learning and child care centres and six...
-
Manager, Volunteer Services
1 week ago
Mississauga, Canada PLASP Child Care Services Full timePLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates over 30 full-day early learning and child care centres and six...
-
Field Service Manager
7 months ago
Mississauga, Canada VIP Meter Services Inc. Full time**Job Title**: Field Service Manager **Location**: GTA, Southwestern Ontario, Northern Ontario **Job Type**: Full-time, Permanent **About Us**: Verification and Inspection Professionals Inc. (VIP) is a leading Canadian company specializing in sub-metering services and technical field support. With over four decades of industry experience, VIP delivers...
-
Meter Field Service Manager
1 week ago
Mississauga, Canada VIP Meter Services Inc. Full time**Job Title**: Meter Field Service Manager **Location**: GTA, Southwestern Ontario, Northern Ontario **Job Type**: Full-time, Permanent **About Us**: Verification and Inspection Professionals Inc. (VIP) is a leading Canadian company specializing in sub-metering services and technical field support. With over four decades of industry experience, VIP...
-
Manager, Janitorial Services
1 day ago
Mississauga, Canada Starr Maintenance Services Inc Full timeEducation: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years **Work setting**: - Carpet cleaning company - Janitorial service company **Tasks**: - Establish or implement policies and procedures for staff - Manage contracts for advertising or marketing strategies - Hire, train and supervise staff - Address customers'...
-
Assistant Manager Employment Services mississauga
2 months ago
Mississauga, Canada COSTI Immigrant Services Full time**Duties**: - Supervises staff and administers Mississauga Centre’s Employment Programs and Services, ensuring services meet the standards and guidelines of Employment Ontario / WCG and agency policies and procedures. - Assists in hiring, training, and evaluating of staff, students and volunteers. - Designs and implements comprehensive documentation...
-
20204-3110 - Manager, Corporate Services
3 days ago
Mississauga, Canada Workplace Safety & Prevention Services Full time**JOB TITLE**:Manager, Corporate Services **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **LOCATION**:Remote in Ontario, Canada **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the VP, Corporate Services & CFO, the Manager, Corporate Services will play a pivotal role in delivering advisory services related to strategic planning and...
-
OSL Retail Services | Innovation Manager
4 days ago
mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
OSL Retail Services | Technology Innovations Manager
12 hours ago
mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
mississauga, Canada AppleOne Employment Services Full timeCustomer Business Development manager - Experience with Ingredients / Bakery $90,000 to $95,000 Plus bonus 35%BenefitsVacationHybridAmazing company culture, Room for growthCustomer Business Development Manager - Bakery The CDM is responsible for promoting Company products as a professional sales representative to all assigned existing and prospective...
-
mississauga, Canada AppleOne Employment Services Full timeCustomer Business Development manager - Experience with Ingredients / Bakery $90,000 to $95,000 Plus bonus 35%BenefitsVacationHybridAmazing company culture, Room for growthCustomer Business Development Manager - Bakery The CDM is responsible for promoting Company products as a professional sales representative to all assigned existing and prospective...
-
mississauga, Canada OSL Retail Services Full timeIt’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us...
-
Centre Manager
7 months ago
Mississauga, Canada WCG Services Full time**Who we’re looking for**: **Centre Manager** **Program**: Employment Ontario **Status**:Permanent Full-Time **Location**:Mississauga, ON Like WCG, you believe in the power of work to transform lives. As a Centre Manager, you’ll be responsible for the day-to-day site operations including leading, managing, and developing a team of employment services...
-
Service Manager Truck Trailer Division
7 months ago
Mississauga, Canada Pro Reefer and Mobile Truck Services Full time**THE ORGANIZATION** Pro Reefer is a Canadian owned and operated company specializing in mobile repair of refrigerated (reefer) trucking units and other services including preventative maintenance, truck services, and bus maintenance. Founded in 1998, Pro Reefer has grown to employ close to 100 people, expanded its presence to 6 provinces, upheld a...