Customer Service Representative

17 hours ago

Collingwood, Canada BMO Financial Group Full time

25 Huron St Collingwood Ontario,L9Y 1C3

This is a full-time role (37.5 hours per week) at our branch in Collingwood, Ontario. This position requires availability to work anytime during branch hours, Monday through Saturday.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training

  • Customer Service Representative

    6 months ago

    Collingwood, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative** - Location: Lifemark Collingwood Sports - 10 Keith Avenue - Collingwood, Ontario - Employment Status: Part-Time - Schedule: Monday - Friday (between 09:00 - 17:00). Flexible hours - Rate Compensation: $17.00 - 18.00 per hour - Do you want to work and enjoy the support of our understanding Clinic Director? If so,...

  • Customer Service Representative

    4 months ago

    Collingwood, Canada BMO Financial Group Full time

    25 Huron St Collingwood Ontario,L9Y 1C3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...

  • Customer Service Representative

    6 months ago

    Collingwood, Canada BMO Financial Group Full time

    25 Huron St Collingwood Ontario,L9Y 1C3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...

  • Customer Service Representative

    1 week ago

    Collingwood, Canada Clarksburg Contractors Full time

    **Clarksburg Contractors**, serving the Georgian Triangle for over 60 years as the one-call mechanical solution, has an immediate opportunity for a Customer Service Representative to join our team servicing industrial, commercial, and residential customers. **Position Overview** Acts as the communication centre for incoming calls, interacting with...

  • Customer Service Representative

    2 days ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    OverviewCoca-Cola Canada Bottling Limited is a leading beverage company with over 5,800 associates and 50 sales and distribution centers across the country.We are seeking a skilled Part Time Customer Service representative to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work...

  • Customer Service Representative

    7 days ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    About Us: As a proud Canadian and independently owned business, Coca-Cola Canada Bottling Limited is committed to creating a diverse and inclusive workforce. We have several programs, policies, and resources in place to support our people.We are currently seeking an experienced Customer Service Representative to join our team. This role is responsible for...

  • Customer Service Representative

    1 week ago

    Collingwood, Canada Staples Canada Full time

    : 1230771 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Customer Service Representative

    4 weeks ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time $20

    About UsProudly Canadian and Independently Owned, We are Coke Canada Bottling Limited. Job DescriptionWe are seeking a Customer Service Representative - Merchandising Specialist to join our team. In this role, you will be responsible for replenishing products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room...

  • Customer Service Representative

    4 days ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    We are seeking a Customer Service Representative - Merchandising to join our team at Coca-Cola Canada Bottling Limited. This is a part-time opportunity that requires approximately 24-32 hours of work per week, spread across weekdays and weekends.About the RoleThis role involves working in local grocery stores, ensuring that Coke Canada Bottling products are...

  • Customer Service Representative

    3 days ago

    Collingwood, Canada The Brick Full time

    The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail...

  • Customer Service Representatives

    7 months ago

    Collingwood, Canada Staples Canada Full time

    : 1255285 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Customer Service Representative

    7 days ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    2 months ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    4 months ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    7 months ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    7 months ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    1 week ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    1 week ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    3 weeks ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    About UsCoca-Cola Canada Bottling Limited is a leading beverage manufacturer and distributor in Canada, with over 5,800 associates across the country.Estimated Salary Range$45,000 - $60,000 per yearJob DescriptionWe are seeking a highly motivated Customer Service Representative to join our team. As a key member of our merchandising team, you will be...

  • Customer Service Representative

    2 weeks ago

    Collingwood, Ontario, Canada Coca-Cola Canada Bottling Limited Full time

    **About the Role:**Coca-Cola Canada Bottling Limited, a premier bottling company in Canada, is seeking a Customer Service Representative to join our team. In this role, you will be responsible for maintaining and replenishing products in store racks, shelves, displays, and coolers.**Key Responsibilities:**Maintain and replenish products in store racks,...