Part Time Patient Services Team Position
3 weeks ago
**About Qi Integrated Health**
Qi Integrated Health is a well-established multidisciplinary health care clinic located in the heart of Kitsilano. Our 5,000+ square foot, state-of-the-art facility is thoughtfully designed to foster wellness and provide a truly healing environment for both patients and practitioners.
**Position Overview**
We are seeking an outgoing, customer-focused individual to provide exceptional service to our patients, practitioners, and team members.
If you thrive in a fast-paced, team-oriented environment where collaboration is key to operational success, we want to hear from you
This position has the potential to transition into a permanent role in the Patient Support Team (PST) based on performance.
**Responsibilities**
- Open and close the clinic according to established procedures, ensuring all areas are prepared for smooth operations.
- Manage patient scheduling, check-ins, and check-outs to optimize workflow and ensure a seamless patient experience.
- Keep accurate records of patient interactions, administrative tasks, and operational activities.
- Provide exceptional customer service by addressing patient inquiries, resolving concerns, and fostering satisfaction and retention.
- Maintain a clean, organized, and welcoming front desk environment, ensuring treatment rooms are set up and laundry is managed.
- Handle electronic medical records (EMR) securely and in compliance with privacy regulations.
- Support and collaborate with healthcare professionals, staff, and contractors by maintaining knowledge of their specialties and facilitating effective communication.
- Effectively manage phone systems, including handling incoming calls and directing them appropriately.
**Qualifications**
- Experience working in a clinic environment is preferred.
- Sales experience is a strong advantage.
- Exceptional attention to detail is required.
**To Apply**
**Job Types**: Part-time, Casual
Pay: $18.00-$20.00 per hour
Expected hours: 8 - 20 per week
**Benefits**:
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Medical Office receptionist: 1 year (required)
Work Location: In person
Application deadline: 2024-12-31
Expected start date: 2025-01-06
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