Duty Manager

4 months ago

Markham, Canada Courtyard and Towneplace Suites Northeast Markham Full time

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

**JOB OVERVIEW**:
Assists the Front Office Manager in managing front desk service operations including guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

**JOB RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:

- Assist in supervising the front desk function; ensure staff is property trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Promote hotel services, facilities and outlets
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

**QUALIFICATIONS AND REQUIREMENTS**:
High School Diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience.

This job requires ability to perform the following:

- Frequently standing up and moving about the facility
- Remain stationary for extended periods of time
- Carrying or lifting items
- Use keyboard to operate various property management and reservation systems

Other:

- Communication skills, both verbal and written, are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often
- May be required to work nights, weekends, and/or holidays.- This hotel is operated under a license from Marriott International, Inc. or one of its affiliates._

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