Early Resolution Officer

2 months ago

Toronto, Canada Ombudsman Ontario Full time

The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies, including municipalities, universities and school boards, child protection services, and compliance with the French Language Services Act (FLSA). The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

**How do I qualify?**:

- A minimum of two years' experience providing intake and complaint handling services in a similar organization.
- Post-secondary education in social sciences or law.
- An understanding of issues that children and youth experience related to children's aid societies, residential licensees, and secure treatment.
- Demonstrated experience in analyzing and identifying issues without injecting opinion or acting as an advocate.
- Ability to bring innovative thinking to an issue, while working within a prescribed framework
Capable of multitasking, balancing the need to resolve issues quickly with an effective and thorough analysis.
- Demonstrated ability to communicate with children or youth and those specifically who are distressed, emotionally distraught or who may require special accommodation.
- Excellent verbal and written skills, and ability to communicate effectively and efficiently with individuals at all levels.
- Self-starter with a proven ability to work independently and with a team.
- Familiarity with social media and new technology an asset.

This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.
- Our recruitment practices reflect the Ontario Ombudsman's continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code._
- Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. Any individual hired will need to submit a vulnerable sector check. This is a unionized position, represented by AMAPCEO._

**Additional Information**:
**Address**:

- 1 Permanent - Full Time, Toronto, Toronto Region, Criminal Record Check

**Compensation Group**:

- Excluded- Understanding the job ad - definitions**Schedule**:
**Category**:

- Inspections and Investigations**Posted on**:

- Wednesday, January 18, 2023**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

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