Assistant Banquet Manager

3 days ago

Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

**POSITION OVERVIEW**:
In addition to your responsibilities as Assistant Banquet Manager for Delta Hotels by Kingston Waterfront, you will take on additional responsibility assisting the Senior Banquet Manager & F&B Operations Manager with the re-opening of the Quality Inn & Conference Centre banquet facility. You will continue to manage and coordinate service to all meeting and banquet rooms for the Delta and the Quality Inn & Conference Centre that ensure smooth and efficient operations, profitability, and employee and guest satisfaction.

Assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high-quality service.

**BENEFITS OF WORKING FOR THE COMPANY**:

- Hotel discounts all over the world for you and your family/friends
- Group insurance benefits for all full-time employees
- Employee events throughout the year
- Food & Beverage discounts for you and your family/friends
- Access to discounted Kingston Frontenacs Hockey tickets
- Being part of a company who values diversity and inclusion
- Growth & development opportunities

**KEY AREAS OF RESPONSIBILITY**:

- Leading and supervising the Banquet team in all aspects of the department to ensure service standards are followed
- Supporting the Senior Banquet Manager & F&B Operations Manager in administrative duties, including but not limited to scheduling, payroll, ordering (Linen, Beer, Wine, Pop and Liquor), inventory, etc.
- Uses banquet beverage tracking sheets in control and managing the banquet beverage inventory and requisitioning liquor.
- Implement standards of service that mirror that at the Delta (i.e. standards, SOP’s, and policies & procedures)
- Consistently offering professional, friendly, and proactive guest service by addressing guest concerns quickly, responding with empathy, and ensuring proper communication and follow-up of guest concerns
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
- Maintaining consistent floor presence by supervising and inspecting all aspects of executing events, including set-up, food service, clearing, and clean-up, ensuring brand standards are maintained
- Creating unforgettable experiences for our guests by effectively communicating all banquet related materials to the kitchen & other support departments as required
- Collaborate with the Catering teams to maintain high level of service, exceptional guest service, and guest experience
- Planning the venue layout/Floor plan according to the number of guests and the type of event.
- You will meet & greet the convener to go over the BEO for food, times and setup
- Knowledge of banquet programs/apps and using word and excel spreadsheets
- Ensuring proper staffing and scheduling of Banquet team in accordance with labour, productivity, and CBA guidelines
- Contributing to a positive working environment by ensuring all colleague concerns are addressed in a timely, empathetic, and meaningful manner
- Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
- Following Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, recording accidents, and conducting investigations, and participating in return-to-work programs
- Following all safety and sanitation policies when handling food and beverage
- Promote teamwork, intercultural competency among team members, quality guest service through, education, effective communication and coordination with other departments
- Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labour compliance, etc.)
- Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making
- Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation.
- Assisting Aquaterra Management Team by covering floor as required
- **The above areas of responsibility are not all inclusive and may be amended from time to time.**_

**QUALIFICATIONS**:

- Completion of a 2-year community college diploma in a related field or equivalent. Internationally trained individuals are welcome to apply
- 2 years conference/event/banquet service experience, in a supervisory/management role
- Comprehensive knowledge of Food and Beverage, including alcoholic beverages
- Smart Serve certified
- Working knowledge of current POS systems for account management
- Strong computer skills for creati

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