Kiosk Customer Service Representative

3 days ago

Calgary, Canada Budget Rent a Car Calgary Full time

**Budget Car and Truck Rental of Calgary (Airport location) requires a full time** **Kiosk Customer Service Representative - Thursday through Monday 1:00 pm-10:00 pm**

**JOB SUMMARY**

Complete all return transactions for airport customers while following established guidelines, policies and procedures. Provide service and care to customers to ensure satisfaction with an equal emphasis on profitability. Recognize the value of company assets and inventory while paying special attention to efficiency, yield, loss prevention and the image portrayed to customers.

**DUTIES AND RESPONSIBILITIES**

Ensure preparedness in vehicle availability and fleet utilization prior to customer arrival by completing lot lists - reconcile physical inventory with the computer’s records, complete reports and procedures as assigned.

Meet and greet customers in a professional, courteous manner. Provide customers with instructions on return procedures, direction to rental vehicles, maps, and any other assistance, as required, including assistance with luggage and baggage carts.

Complete walk-around on all incoming and outgoing vehicles to check for damages, kilometer readings and fuel levels. Upon return, check trunk for spare tires, luggage, etc., check consoles for lost items and send to Airport Management with a copy of the rental agreement.

Sign in all clean cars that arrive; retain all keys for returned vehicles. Take all ready slips and keys to the main rental counter. The main counter will be responsible to put these into envelopes and status the vehicles accordingly.

Complete transaction procedures for returned vehicles while ensuring accuracy of charges and calculations. These charges are to be explained to the customer when requested.

Respond to customer questions and concerns in a polite and professional manner. Refer unusual challenges and difficult problems to Airport Management for resolution.

Answer all telephone inquiries utilizing established telephone techniques. All outbound phone calls on behalf of Budget should be made with the utmost regard for etiquette and professionalism.

Complete accident procedures and reports as required.

Maintain workplace cleanliness including mopping floors, cleaning counter and windows, maintaining lot cleanliness, organizing baggage carts, etc. Make sure everything is in working order - report any problems or irregularities to Airport Management.

Sustain an ongoing awareness of car cleanliness and assist when required in service or other areas, as assigned, to clean and move vehicles to designated areas or offices during non-peak periods.

Log off and shutdown computers and printers every night.

Read and remain current on company announcements, policies, procedures, bulletins, memos, notices, etc.

Perform other duties and projects as agreed or assigned.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift

**Language**:

- English (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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