Implementation / Customer Success for a B2B Saas

2 months ago

Toronto, Canada Scoop Solar Full time

**Qualifications and Skills**
- Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
- 2-4 years’ experience in direct hands-on B2B software solution configuration ideally a CRM, ERP or sophisticated Project Management tool.
- A proven track record with clear examples of successfully managing and implementing B2B software-based technical solutions.
- Great at organizing and creating clean, concise lists of ideas and customer requirements.
- Excellent interpersonal skills and ability to conduct online meetings and interviews.
- Excellent analytical problem solving skills and ability to improvise solutions to customer problems on the fly.
- Bonus: familiarity with the solar and renewable energy industry or similar industrial field-oriented sector.
- Bonus: Basic to intermediate coding skills with scripting languages such as Javascript or similar.

**Responsibilities**
- Upon training, lead customer account onboarding, training and solution configuration
- Demonstrate and orient customers with best practices in mobile work process automation using industry specific master accounts.
- Gather, document and verify customer requirements using detailed meeting notes and actions.
- Continuously identify opportunities to improve customer account with existing and new capabilities. Proactively set up meetings to present ideas and solutions.
- Stay on top of each assigned customer account, expand the radius of internal contacts and connections.
- Drive the development and continuous improvement of standard processes, best practices and checklist-driven templates for improving the customer success process.

**Instructions to apply**

Please note, due to the high volume of applicants, only those selected for interviews will be contacted.

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- SaaS industry: 4 years (preferred)
- B2B SaaS account onboarding: 4 years (preferred)
- Requirements gathering: 4 years (preferred)
- account set up and launch support: 4 years (preferred)

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