Collections Specialist

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us

**ABOUT THE JOB**:
Are you a seasoned customer service professional with a knack for problem-solving? Do you thrive in a fast-paced environment where prioritization and effective communication are key? Join our team as a Collections Specialist Our collections specialists are experienced customer service agents with strong interpersonal skills, the ability to plan, prioritize, manage objectives, and problem-solve in a fast-paced environment. As a member of our team, you'll play a crucial role in assisting our clients in managing their accounts and resolving outstanding balances. If you're passionate about providing top-notch customer service and are ready to take on the challenge of collections, we want to hear from you

**KEY RESPONSIBILITIES OF THIS ROLE INCLUDE**:

- Actively collects open AR balances by contacting customers, directs the activities of other Field personnel to actively collect open AR balances.
- Updates the Get Paid AR collection system including customer contact information, notes on status of open AR accounts, payment promises, customer disputes, escalation for inclusion in the AR Specific Reserve, repossession review, referral to Legal, write-off, etc.
- Responds to customer inquiries providing required assistance or directing the customer’s issue to the appropriate person who can resolve it
- Acts as a liaison between the Field personnel and Corporate/Regional/Area management regarding the review and timely resolution of disputes assigned to the Field.
- Participates in monthly meetings between Regional Leadership and Corporate Accounting/Finance regarding the status of Region’s AR Aging/Collection status and adequacy of the AR Specific Reserve.
- Reconciles accounts and perform administrative tasks/additional duties as assigned.

**SKILLS + EXPERIENCE**:

- Previous experience in customer service, preferably in a collections or debt recovery role.
- Strong interpersonal and communication skills.
- Ability to effectively prioritize tasks and manage objectives in a fast-paced environment.
- Proficiency in problem-solving and conflict resolution.
- Attention to detail and accuracy in documentation and record-keeping.
- Familiarity with relevant laws and regulations governing collections activities
- Excellent negotiation skills and ability to work with customers to establish repayment plans.
- Ability to maintain professionalism and empathy when interacting with customers who may be experiencing financial difficulties.
- High school diploma or equivalent; additional education or certifications in business, finance, or related fields are a plus.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be
- Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed._