Shop Manager/supervisor
1 month ago
**Service Supervisor Job Description**
**General Description**
The service manager plays a key roll in managing service operations; guiding and mentoring the technicians to maximize return on investment. They will be leading the service team while working closely with parts and sales to ensure we provide excellent quality and workmanship.
**Main Responsibilities**:
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Follows annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
**Desired Skills**
- Excellent customer service skills
- Must be able to prioritize demands from outside customers
- Have a sense of urgency and respond with solutions without delay no matter the time of day, busyness or scheduling
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Parts Department operations
- Lead by example and can provide us with suggestions for improving the overall operation of the business
- Self-motivated, dedicated and a positive “can do” attitude
- Mutual respect, honesty and integrity from our employees while providing our customers with quality workmanship at value pricing
- Able to multi-task & think in a process driven manner
**Daily Duties**
- Estimate jobs accurately and communicate with customers about changes
- Provide backup and support to the Service Writer
- Explain and describe work performed to customers disputing invoices
- Provide backup to the foreman
- Guide, lead and manage technicians to be productive and maintain excellent quality
- Establish relationships with customers and recruit business
**Experience**
- 3+ years of experience in service/parts department operations (trailer or truck repair)
- 3+ years of experience in management or supervision
- Heavy duty ticket and or CVIP licensed tech
- Post secondary education is an asset
- Valid driver’s license
**Job Types**: Permanent, Full-time
**Salary**: From $70,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
**Job Types**: Permanent, Full-time
**Salary**: From $70,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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