Autobody and Service Shop Supervisor

4 weeks ago

Edmonton, Canada Tower Automotive Full time

Job Summary:
**Responsibilities**:
Your Key Responsibilities

Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- scheduling of future service appointments.
- Complete and close repair orders.
- Review the repair order and service performed with the client after the service has been completed.

Handle cash transactions and process payments
- Upsell additional services or products to customers when appropriate
- Body Shop Essential Duties
- Examines damaged vehicle to determine extent of structural, body, mechanical or interior damage.
- Estimates cost of labor and parts to repair or replace each damaged item.
- Reviews repair cost estimates with body shop manager.
- Determines feasibility of repair versus replacement of parts, such as bumpers, fenders and doors.

*
- Prepares insurance forms to indicate repair cost estimates and recommendations.
- Estimates cost of repainting, converting to special purposes or customizing undamaged vehicles.
- More Tasks:

- Prepare production and other reports
- Supervise workers and projects
- Co-ordinate and schedule activities
- Recruit and hire workers and carry out related staffing actions
- Train or arrange for training
- Estimate costs and materials
- Establish methods to meet work schedules and co-ordinate work activities with other work units
- Resolve work problems and recommend measures to improve productivity
- Schedule activities, keep logs, maintain records and prepare reports
- Other tasks as assigned.

Your Capabilities and Credentials
- Automotive Industry Experience

Most important that you have been working in autobody shop, mechanic shop, part sales
- Knowledge of CDK computer operating system or similar systems would be considered an asset
- High School Diploma.
- Minimum of 2 years of experience in a customer service or sales capacity, most be related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
Must possess a valid driver's license and a safe driving history

Pay: $18.00-$29.00 per hour

Expected hours: 40 per week

**Benefits**:

- Automobile allowance
- Flexible schedule
- Language training provided
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

**Experience**:

- Autobody repair shop supervisor: 1 year (required)

Licence/Certification:

- Red Seal license (preferred)

Work Location: In person

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