Collection Agent
2 weeks ago
**Collection Agent**
Reporting to the Customer Service Manager, the Collection Agent will support IFS’s business with the recovery of outstanding payments from personal and commercial clients. In this role, the Collection Agent will communicate with clients and broker partners, arrange for payments and develop payment plans where appropriate. This position will execute those plans in order to eliminate any outstanding balances and mitigate IFS’s losses. The individual will be responsible for collaborating on debt collection efforts with other members of the IFS team, developing debt collection strategies and plans, monitoring payments to ensure timely collection and maintaining appropriate records.
- **Attributes**:_
- **Education / Experience**:_
- Undergraduate degree or diploma in Business Administration with a minimum of two years relevant experience in collections, sales, customer service or telemarketing; or equivalent combination of education and experience.
- Exceptional communications and interpersonal skills.
- Superior organizational skills and the ability to multi-task and prioritize work.
- Strong customer-focused service orientation, committed to achieving exceptional service standards.
- **Employment Equity, Diversity & Inclusion at IFS**:_
This is a full-time in-office position offering competitive benefits and compensation commensurate with experience and qualifications.
Closing date for this opportunity is **May 24, 2024.**
- **Method of Applying**:_
Thank you for your interest in joining the IFS Team
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Application deadline: 2024-05-24
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