Drop-in/shelter Support Staff

7 days ago

Winnipeg, Canada Siloam Mission Full time

As part of a team the Support Staff are responsible to provide professional and proactive support to community members who access the Siloam Mission Drop-In and Shelter services. Support Staff must have a desire to work towards Siloam Mission’s strategic goal of ending homelessness. This is a split shift beginning in the Drop-In and transitioning to the Shelter to assist with Intake.

**POSITION DUTIES**
- Provide direct support for community members accessing Siloam Mission’s Drop-In and Shelter services (i.e. meals, entrance, cleaning lockers, shelter intake, volunteer clean-ups, etc.) in a professional manner;
- Provide professional, compassionate daily feedback and address any behavioral concerns with community members;
- Prepare and complete incident reports, daily logs and other required documents and reports.
- Provide day to day guidance and resources to community member's working on a housing plan;
- Respond to emergency situations that occur at the assigned workplace;
- Provide professional and informative orientation of the Drop-In to Volunteers;
- Ensure volunteers, staff and other stakeholders are treated with equality, respect, dignity and support them to have a positive experience while at Siloam Mission.
- Support the team in the daily clean-up.
- Labelling the locker contents of guests who didn’t return, and moving it into storage for pick-up.

**KNOWLEDGE/SKILLS/BEHAVIORS**
- Ability to work with diverse communities and promote cultural sensitivity in the workplace
- Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness
- Ability to work within a harm reduction framework
- Knowledge of Housing First Principles and housing resources
- Critical thinker with a strong ability to make quick decisions under stressful situations;
- Ability to respond to threats to safety and security of staff and clients and de-escalate potentially violent situations
- Excellent interpersonal skills and the ability to form relationships with those using services;
- Maintain appropriate professional boundaries
- MS Office and data entry skills
- Experience in working with HIFIS4, Housing Plus databases is an asset

**PREFERRED **EDUCATION AND EXPERIENCE**
- Completion of diploma or degree in Health Services or Social Service discipline or equivalent years of experience
- Knowledge and awareness of the Indigenous culture and cultural diversity;
- Demonstrated knowledge of NVCI, ASIST, CPR/First Aid, Mental Health First Aid training (MHFA) is preferred;
- Knowledge of community resources for homelessness, health, mental health and substance use;
- Experience in Non-Profit sector is an asset

**WORKING CONDITIONS**
- Work requires standing, and walking over extended periods of time.
- May be required to lift up to 50 lbs occasionally.
- Overtime may be offered when necessary.
- Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

**RELATIONSHIP**

Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

**WORKPLACE HEALTH AND SAFETY**

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.
- Provides a safe environment by ensuring adherences to Workplace Safety and Health
- Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
- Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan.
- Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

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