Collections Specialist

2 weeks ago

Mississauga, Canada CANADA CARTAGE Full time

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

Reporting to the Director of Credit, the Collections Specialist is mainly responsible for collection, account reconciliation and maintaining a portfolio of accounts. This role involves contacting customers to pay past due balances, resolve billing discrepancies, negotiate payment arrangements, if necessary and maintain accurate records of collection efforts. The Collections Specialist plays a crucial role in optimizing cash flow and reducing bad debt, contributing to the financial stability of our company.

**Location: 1115 Cardiff Blvd., Mississauga**

**Schedule: Mon-Fri, 40 hours**

**What you will do**
- Using various techniques, collect on/resolve all past due balances as quickly as possible
- Investigate, identify and resolve customer short payments/deductions and overdue items in a timely manner, which includes gathering necessary approvals to process credits / debits as required
- Document all collection activity on customer accounts
- Work with internal departments such as Sales, Billing and Operations to resolve issues and maintain client base
- Prepare detailed customer reconciliations and statements as required

**What You’ll Bring**
- 1-3 years
- College diploma; and/or CIC certification
- Basic Excel skills
- French written and verbal is an asset
- Experience using Great Plains is an asset

***Along with the following Skills & Competencies**:

- Dependable, supportive and “can-do” positive attitude
- Detailed oriented, Customer service focused and a Team Player
- Computer experience within a collection environment (online note taking & recording)
- Very professional approach with internal and external customers
- Self-starter with the ability to meet deadlines and produce accurate results
- Strong with use of Excel and experience with data management

**Why people love working for Canada Cartage**
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

**We are a top employer**
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
- We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

**Come work with an industry leader**

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

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