Collections Specialist

3 weeks ago


Mississauga, Canada Robert Half Full time

Our client, a dynamic company based in Mississauga, is currently seeking a diligent and experienced Bilingual French Collections Specialist to join their team on an ongoing contract basis. As the Bilingual French Collections Specialist, you will play a crucial role in the finance department, focusing on collections, reconciliations, and customer communications.


Your responsibilities in this role:

  • Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.
  • Contacting past-due customers by phone or e-mail, requesting payments, and negotiating appropriate payment arrangements.
  • Perform reconciliations to ensure accuracy in account balances and transactions.
  • Re-send invoices to customers upon request, maintaining accurate records of all communications.
  • Reviewing and analyzing Accounts Receivables to determine problem accounts and initiate reconciliation/dispute process
  • Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.
  • Yield to all Federal Fair Credit Reporting Act rules and regulations.
  • Ensure payments are processed
  • Direct all billing and reporting activities in accordance to deadlines


Qualifications:

  • Excellent communication skills in both French and English, both written and verbal.
  • Minimum of 3 years previous collections experience and a good knowledge of credit and collections practices within a large corporate environment.
  • 3+ years of prior high volume collections experience
  • Comprehensive knowledge of Microsoft Excel
  • Proven knowledge of MS Dynamics 365 Finance & Operations
  • Billing Functions experience preferred
  • AA or BS/BA in Accounting preferred
  • Ability to analyze and make decisions on customer accounts


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