Cloud Technical Analyst

3 weeks ago

North York, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**This role requires Canadian Enhanced Reliability Security clearance a minimum of 5 years of consecutive residency in Canada].**

The Cloud Centre of Excellence (CCoE) team enables Sun Life's pivot toward cloud computing by building cloud capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the Cloud Operations team's mandate is to operationalize and support our cloud consumers on all cloud services, as well as their underpinning governance and management processes.

Cloud Operations - Analytics & Insights team is hiring a Cloud Technical Analyst **with focus on security.**

The Cloud Technical Analyst role is to install, administer and optimize cloud based solutions and related cloud components (IaaS and PaaS). This includes ensuring the availability of cloud services, configuring new implementations using automation solutions, and implementing processes and procedures for ongoing management of the cloud environment.

The primary focus of this role would be but not limited to
- Global Reporting / Dashboarding / Health Checks
- Assist with Cloud Usage - Financial optimization for efficiency
- Governance - engage with various different IT cloud consumers to ensure cloud access is adhere to enterprise Access standards
- Perform AWS IAM Secrets Rotation & Sonrai remediation
- Review AWS compliance dashboard for next steps & actions

As with many IT services, there is an expectation of availability off hours for client impacting changes or troubleshooting activities; Sun Life is a global operation and therefore requires 24x7 support.

The individual will participate in our new way of working in Agile fashion with cross functional squads to support delivering desired outcomes set forward for the Quarterly Incremental Planning.

**What you will do**

**Operational health of all services managed by Cloud Delivery and Operations** - **65%**
- Operational support & incident resolution activities
- Respond to escalated incidents / events notifications in regard to deployed cloud services as required.
- Participate in key process improvements as they relate to the cloud environment.
- Perform cloud system configuration and management, implement maintenance fixes, and vendor-supplied patches.
- Recommend and execute modifications to cloud environment in order to improve efficiency, reliability, and performance.
- Monitor and test system performance and provide performance statistics and reports through supported automation tools
- Reporting includes but not limited to Performance/Capacity/Governance, & Monitoring of Cloud Services
- Participate in the operation of key controls
- Ensure consumer of clouds services is in adherence / compliance with established cloud processes by Cloud Operations
- Develop and maintain cloud environment documentations
- Respond to Help Desk service requests and incidents for deployed cloud resources.
- Support the development of Service Improvement Plans to avoid repeat problems and proactively address operational problems and service degradations before they occur.
- Share the responsibility of 7X24 rotational on-call duties, incident support and disaster recovery support.
- Assist in the development and implementation of policies, procedures, and technologies to ensure adherence to cloud security & directives

**Delivery of Cloud solutions - 30%**
- Understand and work with Amazon Web Services (AWS) Infrastructure as a Service (IaaS), and Platform as a Service (PaaS)
- Build cloud based services and solutions based on defined patterns.
- Prioritize and respond to service requests as appropriate.
- Ensure that solutions we deliver are compliant with all operational and security standards, directives and policies.
- Implement and operationalize new cloud services.
- Develop scripts and functions to support internal processes and improve system performance.
- Define, document and implement consistent standards and procedures.

**Business Continuity & Disaster Recovery** -**5%**
- Support the development of disaster recovery test plans for cloud services as required and participate in exercises.

**What you need to succeed**:

- University level degree in Computer Science, Mathematics, Science or a related technology field.
- 2 years of relevant work experience in server administration and/or cloud solution administration in an enterprise environment.
- Experien

  • Cloud Operations

    4 weeks ago

    North York, Canada Limelight Software Full time

    **Welcome to Limelight Software!** *** **Who We Are** At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are...

  • Security Platform Analyst

    5 days ago

    North York, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Technical Support Analyst

    4 weeks ago

    North York, Canada Waakif Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - Computer science **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Cloud Data Architect

    5 days ago

    North York, Canada Project X Full time

    Role SummaryAs a Data Architect at Project X Ltd., you will be providing our clients with your knowledge and experience in making sense of messy, unstructured data. The Data Architect will be responsible for designing, implementing, and overseeing end-to-end solutions that address designing scalable and efficient data solutions, and complex business...

  • Cloud Infrastructure Analyst

    3 days ago

    North York, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • IT Analyst Infrastructure

    1 week ago

    North York, Canada UNIFOR Full time

    Unifor is looking for a Bilingual IT Analyst, Information Technology (Infrastructure and Applications) to join our growing high performing team. In this position, you will play a key role in providing member focused IT Solutions and Services to Leadership and Staff that are aligned with the organizational goals to support and grow the Union. **Duties and...

  • Technical Support Supervisor

    6 days ago

    North York, Canada Apollo Health & Beauty Care Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • Accounting Analyst Iii

    4 weeks ago

    North York, Canada Bluelime Technical Services Full time

    Duties & Responsibilities: - Assist in the preparation and coordination of the quarterly and annual financial package, including Financial Statements, Management’s Discussion and Analysis. - Assist with research and collaborate with EGI Finance Department, Accounting Research Expert Group and other business units on accounting issues as they arise,...

  • Technical Customer Support Level I

    5 days ago

    North York, Canada L Squared Digital Signage Full time

    Position: Technical Customer Support Level I Department: Operations/Support Reports to: Operations Lead About Us: L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize, distribute and publish content that is...

  • Business Analyst

    6 days ago

    North York, Canada Alpha Global IT Full time

    **POSITION : Business Analyst** **REPORTING TO**: Director of Operations **PRIMARY FUNCTION**: **ROLES & RESPONSIBILITIES**: - Develop business requirements for internally and externally generated features from business needs provided by product management. - Collaborate with the product design engineer on user interface and user experience needs. - Work...

  • Telecom Analyst

    4 weeks ago

    North York, Canada Lifemark Health Group Full time

    **Position Title**:Telecom Analyst **Type**:Permanent Full-time With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor activities, monitoring resources and...

  • Telecom Analyst

    5 days ago

    North York, Canada Lifemark Health Group Full time

    **Position Title**:Telecom Analyst **Type**:Permanent Full-time **Location**: Remote within Canada** With your experience and knowledge of telecommunications, LTE and supporting technologies, you will assist in the planning, coordination with vendors/stakeholders and ensure optimal operation of infrastructure hardware and software by overseeing vendor...

  • Product Analyst- Healthcare/ Pharmacy

    1 week ago

    North York, Canada Emergitel Full time

    **Client will prefer someone with healthcare or pharmacy background** This role will encompass the responsibilities of a standard Product Analyst, but it will also have heavy involvement in managing incidents, escalation and support processes. Managing the incident que, supporting the business partners that manage this particular program. Managing the...

  • Financial Analyst

    4 weeks ago

    North York, Canada Talize Full time

    **About Us**: Talize Inc. is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and...

  • Customer Experience Operations Analyst

    7 days ago

    North York, Canada CST Savings Inc Full time

    Position: Customer Experience Operations AnalystCompany: CST Savings Inc.Industry: Financial ServicesReports to: Manager, Customer Experience OperationsLocation: Flexible Work Location Arrangements AvailableApplication Deadline: May 24, 2024Role Summary:The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is...

  • Customer Experience Operations Analyst

    6 days ago

    North York, Canada CST Savings Inc Full time

    Position: Customer Experience Operations AnalystCompany: CST Savings Inc.Industry: Financial ServicesReports to: Manager, Customer Experience OperationsLocation: Flexible Work Location Arrangements AvailableApplication Deadline: May 24, 2024Role Summary:The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is...

  • Customer Experience Operations Analyst

    5 days ago

    North York, Canada CST Savings Inc Full time

    Position: Customer Experience Operations Analyst Company: CST Savings Inc. Industry: Financial Services Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience...

  • Customer Experience Operations Analyst

    4 days ago

    North York, Canada CST Savings Inc Full time

    Position: Customer Experience Operations AnalystCompany: CST Savings Inc.Industry: Financial ServicesReports to: Manager, Customer Experience OperationsLocation: Flexible Work Location Arrangements AvailableApplication Deadline: May 24, 2024Role Summary:The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is...

  • Business Analyst

    4 weeks ago

    North York, Canada S&V Worldwide Inc Full time

    **Full Job Description** S&V Worldwide Inc. is a privately owned Canadian company with a long history in the consulting and contingent workforce management. Our company's global mission is to be relentless in the delivery of best services to help customer's business profitability and improve their operational efficiency. As a professional IT consulting team...

  • Junior Financial Analyst

    4 weeks ago

    North York, Canada Upper Crust Company Full time

    **Job Summary** Under the direction of the Financial Controller, the incumbent will play an active role in strategic planning for optimizing workflow and building operational frameworks and processes. The **Jr. Financial Analyst** will perform various functions to ensure the timely and accurate flow of financial information and control functions. **Duties...