Strategic Account Executive

7 months ago

Toronto, Canada Microsoft Full time

Microsoft’s enterprise account teams focus on empowering customers on their digital journey. This team is responsible for envisioning new possibilities with our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.

As a Strategic Account Executive - Retail, you will have the opportunity to drive digital technology transformation in partnership with a strategic customer in the retail industry, to achieve both Microsoft and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, you will engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**:

- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers
- Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction
- Proactively develops a comprehensive understanding of the customer's business and technology needs and priorities. Identifies opportunities to drive optimizations and new business and technology solutions based on customers' priorities. Aligns and presents solutions based on customer insights
- Positions oneself as a thought leader and trusted advisor to executive-level business decision makers. Is sought out by the customer for guidance related to transformation.
- Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk.
- Thinks strategically about customer planning, setting standards and priorities, outlining where to and how to invest resources, culminating in a comprehensive strategic account plan
- Oversees a complex, internal, cross-functional team and leads planning and prioritization efforts to anticipate and ensure appropriate responses to customer needs
- Is hands-on and accountable with managing pipeline. Meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring data accuracy within customer relationship management systems
- Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction
- Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position technology solutions in the industry context
- Models Microsoft values, coaches and demonstrates care for customers, colleagues, and partners

**Qualifications**:
Required/Minimum Qualifications
- 13+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation

o OR Bachelor's Degree AND 10+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation

o OR Master's Degree AND 9+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education, Technology) and/or driving digital transformation.
- 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
- 8+ years experience closing large, complex agreements/deals.

Additional or Preferred Qualifications
- Previous experience in retail industry and /or Managment consulting.
- 5+ years account management experience OR equivalent.

Strategic Account Management IC5 - The typical base pay range for this role across Canada is CAD $139,100 - CAD $205,700 per year.

Find additional pay informatio

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