Bilingual Customer Service Agent

1 month ago

Mississauga, Canada Philips Full time

**Job Title**: Bilingual Customer Service Agent

**Bilingual Customer Service Agent Front Office**

**Your role**:

- Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.
- Take ownership to determine customer’s requirements and recommend appropriate solutions.
- Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.
- Effectively complete warranties, exchanges and returns in a timely manner.

**You're the right fit if**:

- Associate’s, bachelor’s degree or equivalent combination and/or relevant business experience preferred. Experience working in a high-volume contact/call center environment.
- Ability to use technology but not limited to Skype, Genesys, Teams, Salesforce, SAP, Microsoft suite, etc
- Bilingual ability to read, write, and speak French-Canadian required

**How we work together**

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our commitment to diversity and inclusion.

**Philips Transparency Details**

The pay range for this position is $39,000 to $45,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

**Additional Information**

Company relocation benefits _will not_ be provided for this position. For this position, you must reside in _or_ within commuting distance to Mississauga**.**

LI-PH1

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