Cashier/coat Check Attendant

5 days ago


Ottawa, Canada Aramark Full time

The Cashier/Coat Check Attendant role receives guidance from the Banquet/Beverage Captain, the Operations Manager or the Senior Operations Manager. The role of the cashier/ coat check attendant is to provide exemplary customer service while receiving payments and assisting guests with the coat check.

**Responsibilities**:

- Ability to provide excellent guest service while working in a very fast-paced environment
- Know and comply with all ARAMARK and client policies and procedures regarding safety, security, and emergencies.
- Receive payment by credit cards, vouchers, or automatic debits. - Issue receipts, refunds, or credit due to customers.
- Proper payment handling including, greet and servicing guests at the registers, taking orders, and accepting payments, handling debit and credit cards.
- Communicate and assist guests with the coat check process.
- Hang and organize coats within the numerical order system
- Return coats and items using the numerical order system to guests in a friendly and efficient manner
- Maintain and organize coat check area, ensuring cleanliness at all times.
- Accurately complete paperwork referring to lost or stolen articles
- Communicate and assist guests at the concession stand
- Stock and restock items as necessary
- Perform opening and closing duties.
- Work cooperatively with other staff to ensure a professional and enjoyable work environment.
- Build and maintain relationships with management and team members
- Additional duties as assigned or required, may be occasionally required to work functions outside of the cashier department such as the beverage department.
- Smart Serve Certification is required as alcohol service may be required based on business requirements.
- Ability to frequently move about a large facility, which could span several hundred thousand feet, to perform work responsibilities
- Ability to constantly stand for an extended period of time.
- Ability to constantly identify hazardous situations in the workplace.
- Ability to frequently handle objects weighing 35lbs or less
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, and remaining, calm and courteous
- Ability to constantly work irregular hours, nights, weekends, and holidays

**Qualifications**:

- 1+ years of point of sale experience with a strong knowledge of customer service.
- Smart Serve Certification is required.
- High School Diploma or equivalent.
- French language skills are considered an asset.

**Key Competencies**
- Delighting Customers/Clients
- Customer/Client Insights
- Building Performance-Based Relationships
- Organizational Collaboration
- Driving for Results
- Disciplined Execution
- Accountability for Excellence
- Impact and Influence

**Required Training**
- Smart Serve Certification
- Orientation to include: AODA Training, Anti-Harassment/Violence Training, Cultural Awareness
- Health and Safety Training
- Safe STEP
- FOCUS on Customer Service

**Education**:
**About Aramark**:
**Northern Europe - Our Mission**:
**Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet**:
***:
**Northern Europe - About Aramark**:


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