Coat Check Attendant

6 months ago

Ottawa, Canada Aramark at the Shaw Centre Full time

**Description**

The Cashier/Coat Check Attendant role receives guidance from the Banquet/Beverage Captain, the Operations Manager or the Senior Operations Manager. The role of the cashier/ coat check attendant is to provide exemplary customer service while receiving payments and assisting guests with the coat check.

**Key Responsibilities**
- Ability to provide excellent guest service while working in a very fast-paced environment
- Know and comply with all ARAMARK and client policies and procedures regarding safety, security, and emergencies.
- Receive payment by credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, or credit due to customers.
- Proper payment handling including, greet and servicing guests at the registers, taking orders, and accepting payments, handling debit and credit cards.
- Communicate and assist guests with the coat check process.
- Hang and organize coats within the numerical order system
- Return coats and items using the numerical order system to guests in a friendly and efficient manner
- Maintain and organize coat check area, ensuring cleanliness at all times.
- Accurately complete paperwork referring to lost or stolen articles
- Communicate and assist guests at the concession stand
- Stock and restock items as necessary
- Perform opening and closing duties.
- Work cooperatively with other staff to ensure a professional and enjoyable work environment.
- Build and maintain relationships with management and team members
- Additional duties as assigned or required, may be occasionally required to work functions outside of the cashier department such as the beverage department.
- Smart Serve Certification is required as serving alcohol will be part of the position based on business requirements.

**Essential functions**
- Ability to frequently move about a large facility, which could span several hundred thousand feet, to perform work responsibilities
- Ability to constantly stand for an extended period of time.
- Ability to constantly identify hazardous situations in the workplace.
- Ability to frequently handle objects weighing 35lbs or less
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, and remaining, calm and courteous
- Ability to constantly work irregular hours, nights, weekends, and holidays

**KEY COMPETENCIES**
- Customer/Client Insights, Delighting Customers/Clients
- Building Performance-Based Relationships
- Organizational Collaboration
- Driving for Results
- Disciplined Execution
- Accountability for Excellence
- Impact and Influence

**QUALIFICATIONS**:

- 1+ years of point of sale experience with a strong knowledge of customer service.
- Smart Serve Certification is required.
- High School Diploma or equivalent.
- French language skills are considered an asset.

**REQUIRED TRAINING**:

- Smart Serve Certification
- Orientation to include: AODA Training, Anti-Harassment/Violence Training, Cultural Awareness
- Health and Safety Training
- Safe STEP
- FOCUS on Customer Service

**Job Types**: Part-time, Casual

**Salary**: From $16.76 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Employees must be double vaccinated.

Ability to commute/relocate:

- Ottawa, ON K1N 9J2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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