Support Analyst, Application Operations

3 weeks ago

Ottawa, Canada Royal Canadian Mounted Police Full time

Royal Canadian Mounted Police - Technical Operations
Ottawa (Ontario)
IT-02 - ICT-02
$75,129 to $91,953
For further information on the organization, please visit Royal Canadian Mounted Police

**Closing date: 7 July 2023 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please ensure that you provide the following information when answering the screening questions:

- Indicate the name of the employer where the experience was acquired.
- Indicate the period of time in which you have held the position
- Indicate the title of the position held.
- Provide concrete examples of the tasks you have completed which show how the experience was acquired.

**Intent of the process**:
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

**Positions to be filled**: 4

**Information you must provide**:
Your résumé.

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EX1. Recent** experience providing client support for IT systems in a multi-site environment.

**“Recent” is defined as experience acquired within approximately the past five (5) years.

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements
Bilingual Imperative BBB/BBB, English Essential

Information on language requirements

K3. Knowledge of networking technology and protocols.

A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
A3. Ability to analyse technical problems and recommend appropriate solutions.
A4. Ability to work independently and in a team environment.

PS1. Client Service Oriented
PS2. Planning and organizing

**The following may be applied / assessed at a later date (may be needed for the job)**:
AEX1. Recent experience with SQL statements and relational databases.
AEX2. Recent experience working with Active Directory administration tools.
AEX3. Recent experience working with VMWare.
AEX4. Recent experience with at least one (1) of the following programming languages and/or markup/template languages: Windows Powershell, BASH, Python.
AEX5. Experience with software testing and support.

Ability and willingness to travel occasionally within Canada.
Ability and willingness to occasionally work overtime.

**Conditions of employment**:
**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

**Preference**:
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

**We thank all those who apply. Only those selected for further consideration will be contacted.

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