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Restaurant Server

1 month ago

Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Responsibilities**
- Provides a warm and connected experience as the guests first point of contact at Harold’s Kitchen & Bar
- Checks a minimum of two pieces of ID for any customer ordering alcoholic beverages
- Makes recommendations for guests regarding menu options and utilizes sales techniques to maximize sales
- Ensures all orders are entered in Micros accurately, noting any substitutions, requests or allergies
- Performs quality check with guests within 5 minutes of serving food
- Responsible for cash float and ensures all cash-handling procedures are diligently followed
- Processes orders and payment for guests who request dine out options
- Prepares restaurant for next meal service
- Takes ownership of guest complaints, finding creative ways to resolve guest concerns in a timely order
- Performs other tasks assigned by management

**Requirements**:

- Good English and communication skills
- Open to work all shifts; stat holidays, weekends, mid-day and evenings as needed
- Relevant education an asset
- Must have a “Serving It Right” certificate and be of legal age to serve alcoholic beverages
- A second language is an asset but not needed
- 2 years previous food & beverage experience
- Ability to multi-task and prioritize
- Can handle pressure and urgency

**Job Type**: Part-time

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Work Location: One location

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