Field Service Representative

**ob Purpose**

This position will be responsible providing field service for the commissioning and troubleshooting of our wastewater systems used by our new and existing customers. This position will require extensive travel to our customers’ locations in North America and sometimes globally.

Reporting to the Lead Field Service Representative. Multiple openings available ranging from new graduates to experienced Field Service Representatives.

**Responsibilities and Duties**

The Field Service Representative responsibilities will include, but not be limited to:

- Commission, start up, and optimize MBR facilities.
- Develop site specific detailed start up plans with Fibracast process engineering and the customer/contractors.
- Assist in the development of, and complete project specific test reports and project documentation.
- Verify that installation of our equipment by the customer (or Contractor) has been done according to our standards and project specific requirements.
- Setup PLC equipment. Establish communication with the PLC. Work with the customer to complete electrical (I/O) checks.
- Assist client in process startup, including sanitization, seeding, etc;
- Assist client with initial operation of the plant;
- Maintain all ISO and non-ISO project documentation
- Provide operator training, commission, 24/7 and remote monitoring programs.
- Form internal plant troubleshooting taskforces on an as needed basis.
- Transfer lessons learned from the field to R&D, engineering, and manufacturing for continuous improvement.

**Working Relationships**
- Day to day activities will be managed by the Lead Field Service Representative.
- This position will support the Projects delivery team as well as Aftermarket.
- Regular interactions with the Commercial team, Department managers, Program Managers, Engineers, Process and R&D Departments.

**Education Requirements**
- B.Sc. or College Diploma in Chemical, Mechanical, Environmental or other related technical discipline.
- 0-5 years engineering or technology experience typical.

**Competencies of an experienced Field Service Representative.**
- Understanding of water and wastewater treatment equipment and processes.
- Ability to troubleshoot mechanical, electrical, and controls issues on site.
- Ability to make controls changes to a programming in PLC's and HMI's.
- Ability to prepare equipment for startup including installing fluids filters, another requirement.
- Develop site specific detailed start up plans with Fibracast process engineering and the customer/contractors.
- Setup PLC equipment. Establish communication with the PLC. Work with the customer to complete electrical (I/O) checks.
- Commission all process equipment: this includes valves, air compressors, vacuum pumps, process pumps, blowers, and instrumentation; etc.
- Complete detailed controls testing to ensure the system is functioning as per design.
- Analyze operation data for performance opportunities and troubleshooting requirements.
- Preparing site specific operations and maintenance manuals from templates and project documents.
- Good qualitative, analytical, problem solving, communication, interpersonal, presentation, and computer skills.
- Effective facilitator and consensus builder.
- Ability to balance business decisions and technical recommendations.
- Works well with all teams such as sales, manufacturing, suppliers, customers and vendors.
- Experience with large processing facilities.
- Fluent in English (reading and writing)

**Physical & Working conditions**
- The work environment will include both office and remote work environments, including constructions sites.
- Extensive travel internationally and locally.
- Canadian or US Passport required.
- Ability to lift 60 lbs
- Perform work safely including on ladders and scaffolding and in control panels
- Training will be provided if required.

**Job Types**: Full-time, Permanent

**Salary**: From $1.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: Hybrid remote in Hannon, ON