Edi Support Specialist
8 months ago
Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.
We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you’re most comfortable and working in areas where you can help foster and grow the community that you are a part of.
The role of Support Specialist will involve providing dedicated support to a set list of clients with complex needs. You will be the primary point of contact for user issues related to your assigned clients and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Understand and translate technical requirements that have been established as a part of the integration process to troubleshoot and resolve issues submitted by the customer.
- Partner with other departments within the organization when an issue needs to be escalated, follow up on next steps, and communicate clearly back to the customer the resolution.
- Manage support requests efficiently via Zendesk, other internal systems and via phone
- Continue to develop and document the client’s setup so that troubleshooting can improve over time and be shared within the organization.
- Direct clients to solutions and alternatives to any issues or concerns they are having with our products and services.
You will be the point of contact for user issues related to the projects that you have worked on and perform troubleshooting tasks, problem diagnosis, resolution, or escalation
Familiarity with support or project management systems, retail order & shipment management, and EDI processes are beneficial but not required. You must, however, be comfortable working with computers and software at an advanced user level.
This role reports directly to the Customer Success Manager. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organizations and you relish the ability to shape your own role and the future of the company.
- Problem Solving / Solutions Oriented. You know how to evaluate and diagnose issues to bring them to swift and efficient resolution. You look for a way to say yes to customer needs but evaluate for the impact on broader teams and the deliverability of a particular solution.
- Customer focused. Our customers are at the forefront of your day. You prioritize our customers’ voice to ensure their needs are met.
- Strong Communication & Teamwork. You are able to break down and communicate technical concepts across many audiences from clients to product and engineering teams. You focus on driving results for the customer and supporting your teammates with the information they need to assist you properly.
- Disciplined and reliable. You are able to organize and prioritize a high volume of customer needs and triage appropriately. You proactively communicate when you need help.
We are building a team of product people with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. There are no hard requirements on specific background or experience. Instead we’re looking for individuals that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we’d love to hear from you
You must reside in and be eligible to work in Canada. While you may swing by our office in Aurora, Ontario from time to time, we do require that you have the capacity to work from home. We are embracing a hybrid model where coming in to the office is optional.
-
Edi Analyst
6 months ago
Aurora, Canada Commport Communications Full time**About us** Commport Communications is a technology firm located in Aurora, Ontario. We have been in business since 1985 and are one of North America’s original EDI network providers! Commport specializes in helping small and medium-sized businesses establish reliable data transfer processes. These, in turn, help our customers build strong relationships...
-
Edi Implementation Specialist
8 months ago
Aurora, Canada Integral Group Inc. Full timeHere at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join...
-
Customer Portal Analyst, B2B/edi
3 months ago
Aurora, Canada Magna International Inc. Full time**Group Description** At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact...
-
Customer Portal Analyst, B2B/EDI
3 weeks ago
Aurora, Canada Magna International Full timeGroup Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...
-
Customer Portal Analyst, B2B/EDI
3 weeks ago
Aurora, Canada Magna International Full timeGroup Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...
-
Customer Portal Analyst, B2B/EDI
2 weeks ago
Aurora, Canada Magna International Full timeGroup DescriptionAt Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.We are committed to quality and continuous improvement because our products impact millions of...
-
Support Specialist
2 months ago
Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a Support Specialist to join our team at beBee Professionals. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products and services.Resolve customer complaints in...
-
Administrative Support Specialist
2 months ago
Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Aurora. As an Administrative Support Specialist, you will be responsible for ensuring the smooth day-to-day operations of our office.Key Responsibilities:Manage office correspondence, including emails and phone calls.Schedule...
-
Site Support Specialist
2 months ago
Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Join our team as a Site Support Specialist and play a vital role in ensuring the success of our construction projects. As a key member of our team, you will assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Assist carpenters, electricians, and other skilled workers on-site.Load and...
-
Help Desk Representative
6 months ago
Aurora, Canada Commport Communications Full time**About us** Commport Communications is a technology firm located in Aurora, Ontario. We have been in business since 1985 and are one of North America’s original EDI network providers! Commport specializes in helping small and medium-sized businesses establish reliable data transfer processes. These, in turn, help our customers build strong relationships...
-
Customer Service Representative
2 weeks ago
Aurora, Ontario, Canada Browne Group Inc. Full timeOverviewBrowne Group Inc. is a renowned distributor of kitchenware products, boasting an impressive 75-year history in Canada and the US. Our team of over 70 professionals is dedicated to delivering innovative, high-quality products that enhance cooking and dining experiences.Job SummaryWe are seeking a Customer Service Representative to provide exceptional...
-
Mobile Technical Support Specialist
6 months ago
Aurora, Canada KTI Limited Full timeKTI Utility Services is excited to introduce a new Mobile Technical Support Specialist position responsible for assisting our team in maximizing the efficiency of our mobile workforce management software (MWFM). If you have experience in IT, technical support, and are an independent worker, then this opportunity for you! The Mobile Technical Support...
-
Peer Support Specialist
4 weeks ago
Aurora, Canada Canadian Mental Health Association, York Full time**Why work for CMHA York Region?** We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety, and well-being of employees and offers: - Competitive Total Compensation (including...
-
Peer Support Specialist
3 weeks ago
Aurora, Canada Canadian Mental Health Association, York Full time**Why work for CMHA York Region?** We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety, and well-being of employees and offers: - Competitive Total Compensation (including...
-
Network Administrator
3 months ago
Aurora, Canada Commport Communications Full time**About us** Commport Communications International, inc. was founded in 1985 and is a leading Electronic Data Interchange (EDI) service provider based in Aurora, Ontario. Commport serves over 1,200 customers, more than 5,000 trading partners and processes over 140,000 transactions per day. We offer a variety of EDI and Data Pool solutions for businesses of...
-
Help Desk Representative
3 weeks ago
Aurora, Canada Commport Communications Full time**Company Overview** Commport Communications is a technology firm located in Aurora, Ontario. We have been in business since 1985 and are one of North America’s original EDI network providers! Commport specializes in helping small and medium-sized businesses establish reliable data transfer processes. These, in turn, help our customers build strong...
-
Administrative Support Specialist
2 months ago
Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $40,000As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our office in Aurora, Canada. Your primary responsibilities will include managing incoming calls, scheduling appointments, and maintaining the reception area.Key Responsibilities:Manage incoming calls and direct them to the appropriate departments.Schedule...
-
Academic Support Specialist
2 weeks ago
Aurora, Ontario, Canada Scholars Learning Centre Inc. Full timeScholars Education Centre - Aurora is seeking a dedicated and experienced Academic Support Specialist to join our team of educators. This part-time role requires a passion for helping high school students excel in Math and Science.Key ResponsibilitiesProvide one-on-one or small group tutoring sessions to high school students, utilizing materials provided by...
-
Construction Site Support Specialist
3 weeks ago
Aurora, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Job Description:A construction site support specialist is needed to assist skilled tradespeople with various tasks, ensuring a safe and efficient work environment.Collaborate with carpenters, electricians, and other professionals on-site to maintain workflow efficiency.Loading and unloading construction materials and equipment will be part of the job...
-
End User Support Specialist
7 months ago
Aurora, Canada York Catholic District School Board Full timeYORK CATHOLIC DISTRICT SCHOOL BOARD End User Support Specialist Exempt Level 4 - $56,049 - 71,831 per annum **Start Date**: Immediate **Hours**: 35 hours per week **Location**: 320 Bloomington Road West, Aurora **Position Summary**: Under the direction of the Manager of Customer Service and Learning Technicians, the End User Support Specialist provides...