Team Lead, Food Services

2 weeks ago

Toronto, Canada Toronto Pan Am Sports Centre Full time

**Team Lead, Food Services
Toronto Pan Am Sports Centre Inc. is currently looking for **a PT Team Lead, Food Services **to
join our team

Food Services Outlets include 3 franchises (Tim Hortons, Pizza Pizza and Booster Juice), our
own branded restaurant Poolsides Bar & Grille, and Catering.

**At the Toronto Pan Am Sports Centre Inc. we can offer you**:

- Flexible Hours
- Complimentary Fitness Centre Membership
- Team Environment
- Complimentary Corporate Events
- Discounts with various vendors on items such as mobility, clothing, events, etc.

The duties and responsibilities of the role include, but are not limited to:
**CUSTOMER SERVICE**
- Provide fast and efficient service while maintaining exceptional customer experience at

the Toronto Pan Am Sports Centre and Food Service Outlets;
- Efficiently resolve customer concerns regarding product or service, ensuring exceptional

customer experience delivery for all patrons at the Toronto Pan Am Sport Centre.
**CASH HANDLING**
- Perform opening/closing duties and accurately follow Cash Handling Procedures,

including but not limited to following opening/closing checklists, counting floats, processing
deposits, finding deficiencies, correcting and reporting them.
**STAFF**
- Assist in training food service employees in compliance with Toronto Pan Am Sports

Centre Inc. and brand requirements;
- Assist in finding coverage for shifts when staff are unable to attend;
- Schedule and arrange coverage for meal breaks for staff on duty.

**OPERATIONS**
- Set and communicate targets to the team before shift begins;
- Assist the Assistant Manager and/or his/her designates with completing of all mandatory
- logs and reports;- Delegate tasks to team members and ensure that daily checklists are followed and
- completed to satisfaction;- Conduct inventory for Food Service Outlets and maintain optimal inventory levels
- according to the business demands;- Assist Assistant Manager and/or his/her designates with maintaining brand standards and

enforcing policies for Food Service Outlets;
- Communicate with other departments (building operations, I.T., caretaking etc.) to resolve

any operational issues and follow up with Assistant Manager and/or his/her designates on
a regular basis;
- Process deliveries and resolve any issues associated with short shipments, damaged

product ,etc. in compliance with protocol;
- Be knowledgeable regarding menus, staying up-to-date with all updates and promotions,

including program and pricing updates and launching of new product etc.;
- In the absence of Food Services Management, be the main point of contact for

internal/external audits and inspections and communicate with Food Services
Management Team;
- Maintain and safely operate high volume cooking equipment including but not limited to

commercial ovens, dough sheeter, pizza oven, grills, deep fryers, panini press, coffee and
tea brewers, espresso machines, juice makers, etc.;
- Understand and Follow Food Safety, Workplace Sanitation and Personal Hygiene

practices, and comply with internal/external quality and safety standards, rules, policies
and procedures;
- Comply with all legislative requirements (e.g. _Occupational Health and Safety Act, _
- Human Rights Code, Employment Standards, Act _etc.).
- Minimum 2 year of exceptional Customer Service Experience, in a fast paced multi-unit

workplace environment;
- Standard First Aid and CPR-C;
- Food Handlers Certification (TrainCan, Basics);
- Smart Serve;
- Ability to work as part of a team as well as individually with mínimal supervision;
- Ability to handle difficult situations and customer concerns with confidence;
- Excellent leadership and time management skills;
- Excellent interpersonal communication skills;
- Ability to remain standing in one position for long periods of time.

to obtain a Vulnerable Sector Check.

**HOURS OF WORK**

**Current position requires following availability**:
Monday 2.00pm - 8.30pm
Tuesday 2.00pm - 8.30pm
Friday 6.30am - 12.30pm
Saturday 6.30am - 12.30pm
Sunday 7.00am - 2.00pm

to work flexible shifts including mornings, evenings, weekends and holidays.

**HOW TO APPLY**

Please submit your resume with your availability to the attention of Chelsey Innis, Assistant
Manager, Food Services.

The Toronto Pan Am Sports Centre is located at:
875 Morningside Avenue
Scarborough ON M1C 0C7

**OUR HISTORY**

Toronto Pan Am Sports Centre is not only a world-class sport and recreation venue that proudly
hosted the international community for the Pan Am and Parapan Am Games and continues to
host provincial, national and international events. The facility is also an amazing place to join
hundreds of professionals who look to develop their career in an exciting and rewarding
environment.

A legacy of the 2015 Toronto Pan Am and Parapan Am Games, Toronto Pan Am Sports Centre
Inc. is operated by a corporation co-owned by the City of Toronto and the University of Toronto.
The world-class facility was the largest s

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