Settlement/rap Case Worker

1 month ago

Sherwood No, Canada Regina Open Door Society Full time

The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society is seeking a qualified individual to staff the full-time term position of Settlement /RAP Case Worker. The term for this position is January 6, 2025 to April 30,2025.

Resettlement Assistance Program (RAP) works in coordination with other IRCC-funded and other community programs. RAP provides newcomers with initial settlement support to ensure they are able to settle in the city. This includes services such as receiving the client at the airport, setting up & support at the temporary accommodation, providing information, orientation, doing needs assessment & referrals, etc. As part of this position will also ensure that suites have all daily need supplies at all times, clean and disinfect any common areas regularly, and ensure communication with the program support team to arrange for repairs and resupplying of equipment and items at the temporary accommodation.

Accessing RAP services will help newcomers meet their initial settlement needs and goals and transition them to the overall settlement program. Throughout this process, the newcomers are connected with various IRCC-funded programs and wider community services.

**Desired **qualifications/education**:

- A Post-Secondary education and 2 to 3 years of related work experience are position requirements. Additional requirements include a criminal record check, a clean child abuse registry record, a valid class 5 driver's license, and clean driver Fluency in the Arabic Language will be an asset

**Job **Description**:

- Deliver the RAP program according to IRCC guidelines and follow RODS policies & administrative procedures
- Delivers RAP Orientation in person and remotely
- Contributes to overall RAP planning and
- Coordinate timely and effective port of entry services, including assisting with arrival (i.e., airport reception, basic life skills, transportation)
- Conduct needs assessments and referrals that respond to the immediate needs of clients after hours to accommodate clients' needs
- Provide appropriate temporary accommodation that supports the timely and effective delivery of RAP services with a mínimal burden on clients.
- Support clients with basic life skills while at the RH
- Assist with the purchase of household items, groceries and meals for clients
- Work in collaboration with HFSE to assist with medical support (i.e. 911, COVID-19 follow up, health/wellbeing check)
- Provide evening information/orientation (blended model) in the temporary accommodation
- Maintain the Activity room as office space to deliver orientation and support to the clients
- Coordinates orientation schedules and arranges speakers and interpreters accordingly
- Provide information and orientation to clients regarding life in Canada (i.e. Financial, transportation, housing, etc.).
- Gather and create resources for the program and clients
- Keep track of client service and enter services in data management systems such as iCARE, or RODS internal database. Ensures timely creation and submission of program reports
- Develop a learning plan; participates in RAP-related training opportunities to stay current on issues impacting RODS clients.
- Participates in regular team and organization-wide staff meetings, adjusting time if needed to connect with the day team.
- Acts as a liaison with the community on newcomer's behalf
- Engages partnerships to ensure client-focused service
- Maintains confidentiality on behalf of all GARs clients, RODS staff and volunteers

**Competencies**:

- Builds constructive relationships characterized by a high level of acceptance, cooperation and mutual respect
- Helps to create and contributes to a work environment that embraces and appreciates Diversity
- Values and respects the internal and external customers (clients) to the organization
- Accountability: Takes personal responsibility for the quality and timeliness of their work, and teamwork
- Believes, respects and adheres to the vision, mission and values of RODS
- Acts with integrity
- Demonstrates knowledge of the code of ethics of working in social services
- Adapts to changing program requirements, conditions and work responsibilities, practice time and resource management techniques and demonstrate effective teamwork in a diverse team
- Demonstrate specialized, advanced knowledge of resettlement processes and referral
- Practice effective interpersonal and intercultural communication techniques in working collaboratively with staff and external partners.
- Support and promote community-based development activities/initiatives to assist with the integration of RAP clients into the community.
- Demonstrate networking and relations

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