Bicycle Wheel Builder and Warranty Analyst

6 months ago

North Vancouver, Canada Giant Bicycle Canada Full time

About Us:
Giant is the world’s leading brand of high-quality bicycles and cycling gear. Part of the Giant Group, which was founded in 1972, the brand combines craftsmanship, technology and innovative design.

Giant has long been one of cycling’s main catalysts for change. We introduced lighter, stronger aluminum frames at a time when the industry standard was steel. We were first to make carbon fiber bikes widely available to the world. We defined the look and feel of modern road racing bikes with our Compact Road technology. And we revolutionized off-road performance bikes with Maestro Suspension.

Today, this spirit of innovation is stronger than ever. Our collection of gear and apparel, developed and tested by some of the top teams and athletes in pro racing, continues to expand. Our industry-leading E-bikes are redefining what’s possible for cyclists of all abilities.

We believe the journey can be just as rewarding as the achievement, and that nothing beats the feeling of experiencing our successes together. We are builders and innovators, but we are also a global community of cyclists. We are athletes, adventurers, and advocates for cycling. We are Tour de France racers, singletrack explorers, neighbors, and friends.

Put it all together, and Giant is a complete ecosystem of bikes, gear and cycling services, seamlessly connected and always accessible. You can find us at our more than 12,000 retail stores around the world or connect with us online from wherever you are.

Each of us has our own challenges, goals and reasons to ride. At Giant, our purpose is to help you unleash your full potential no matter the chosen path. We do this with our products, our people and the stories we share.

**Job Description**:
Job Responsibilities:

- Perform wheel repairs as needed, from spoke replacement to complete builds
- Assess damage to wheels and decide best solution to fix it
- Assist with resolving incoming dealer’s quality claims
- Determine whether a claim is valid and the appropriate way to resolve it
- Ship replacements and control returned parts
- Assist dealers with any product questions
- Ensure accuracy of returns, orders, service, and all other related transactions
- Proactively communicate persistent quality control issues
- Troubleshoot issues with bikes and E-bikes
- Implement rework projects
- Prioritize a fluctuating workload
- Assist with yearly inventory count

Job Requirements:

- Wheel building experience
- Technical knowledge of bicycles and components
- Problem Solving Skills
- Professional telephone etiquette
- Must have exceptional people skill
- Experience with E-bikes is an asset
- Strong communication skills both written and verbal
- Must work well independently as well as with a team environment
- French language skills beneficial

If all of this sounds good to you, please send us your cover letter with a resume. Together, let’s make the world a better place

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):
**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

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