Customer Service Representative

3 weeks ago


Edmonton, Canada Canplas Full time

Canplas Industries is a North American business unit located in Canada. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative solutions, leading our industry in a way that anticipates the rapidly evolving needs of our customers.

Job Summary

Canplas is seeking a highly motivated Customer Service professional to join their team in Edmonton. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

The incumbent will work in a high-volume office environment to respond to customer requests for orders, quotes, product inquiries and stock/price checks. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:
- Respond to inquiries regarding price, delivery, or technical support.- Respond to inquiries regarding the status of customer orders.- Resolve delays, service problems and disputes.-
- Verify customer account numbers, pricing, terms, delivery requirements etc.- Track backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations.- Liaise with other departments from the service team to ensure proper service from all directions.- Provide technical support by referring to various Canplas publications.- Respond to all customer inquiries in a timely manner.

Key Performance Features- Willingness to learn.- High drive for building strong customer relationships based on customer satisfaction.- Overall management of sales orders and customer inquiries- Understanding of pricing relationships, and/or ability to organize price information.- A firm grasp of the Canplas computer system (Infoflo and/or SAP experience preferred, but not required)- Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members.- Positive attitude and team focused outlook- High degree of organization and accuracy- Telephone manners and skills.

Qualifications & Experience- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization.- Minimum 3 years of experience as a customer service representative- Good time management and follow-up skills, including the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and Outlook.- Demonstrated ability to effectively resolve customer issues and complaints patiently.- Strong written and verbal communication skills- Good team player including the demonstrated ability to contribute to and foster a positive team environment.- Knowledge and experience using SAP would be considered an asset.- Industry experience is an asset.

Location and Hours: This is a fully onsite role that requires the incumbent to be available between 8:30am and 5:00pm, Monday through Friday.

.



  • Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada Canadian National Railway Full time

    **Role** The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue. The Customer Service Representatives are part of the customer team,...


  • Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...


  • Edmonton, Canada Chappelle Gardens Residents Association Full time

    **Customer Service Representative** **Description**: The Customer Service Representative will be responsible for the daily administrative and customer service requirements in the main office for the Chappelle Gardens Residents Association (CGRA) The Customer Service Representative position reports to the General Manager of Chappelle Gardens Residents...


  • Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...


  • Edmonton, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Edmonton, Alberta **Status**: Full-time, Permanent Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Care Lead

    1 month ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...


  • Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...


  • Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...


  • Edmonton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...


  • Edmonton, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...


  • Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...


  • Edmonton, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...


  • Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...


  • Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...


  • Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our downtown Ticket Office (10014 - 104 Street). This is a full-time position, working between 32 - 44 hours per week. Shifts fall between 7:15 am and 7:00 pm. Weekend availability is required. Your positive attitude is...


  • Edmonton, Canada NOVALINK Marketing INC Full time

    **Customer Service Representative** **Job Summary** NOVALINK Marketing INC is seeking a full-time Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing excellent customer service to our customers and vendors. This position will also be responsible for assisting with the day-to-day operations...


  • Edmonton, Canada Rentokil Initial plc Full time

    Customer Service RepresentativeAre you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends!Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North...


  • Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...