Analyst, Service

3 weeks ago

Dorval, Canada Bombardier Full time

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

**In your role, you will**:

- Field and answer customer inquiries in a timely and efficient manner
- Manage customer accounts and take responsibility for providing answers in a timely fashion
- Deal with invoice inquiries, Material Return Authorization requests, customer WIP and general customer requirements
- Meet required targets/KPIs regarding output, quality and customer satisfaction
- You have a college degree in business administration, a technical field, or other relevant to the job
- You have a 1-3 years of customer service experience
- You have strong computer skills
- You have a strong command of the English language (written and spoken)
- You are perseverant, autonomous and you have the ability to evolve in a changing environment
- You are customer oriented and can offer an amazing customer experience
- You are a good team player
- You have After-sales customer service experience in aerospace (preferred)

This position is a 24/7 schedule operations environment and you are to be ready to work on different shifts and during holidays.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Your ideas move people.

**Job** Analyst, Service (differents works shifts)

**Primary Location** Completion Center

**Organization **Aerospace Canada

**Shift**

**Employee Status** Regular

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