Clinic Assessment Manager, Physician Practice

4 weeks ago

Vancouver, Canada College of Physicians and Surgeons of BC Full time

The clinic assessment manager, physician practice enhancement program (PPEP), is responsible for the oversight, management and administration of the assessments of community-based clinics in which College registrants work. This includes the assessment of family practice, specialty, and podiatric clinics, medical device reprocessing, the development of program practice standards, and future program development. The clinic assessment manager is responsible for ensuring that all PPEP activities are in accordance with College policies and procedures, and in compliance with the Bylaws pursuant to the _Health Professions Act_ (_HPA_). The clinic assessment manager is accountable and responsible for the development of appropriate change management strategies, plans, activities and tools to ensure effective implementation and ongoing program improvement.

The College of Physicians and Surgeons of British Columbia protects the public by ensuring high standards of practice in community-based physician and podiatrist clinics and ensures that standards are based on provincial and national standards and guidelines in community-based physician and podiatrist clinics. The position reports to the director, PPEP, and interacts regularly with the deputy registrar, quality assurance and accreditation programs, and other College staff.

DUTIES AND RESPONSIBILITIES

The clinic assessment manager is accountable for the following:

- plan, monitor and evaluate program assessments of community-based clinics in which College registrants work for compliance with best practice guidelines, standards for medical device reprocessing, general infection prevention and control, and College practice standards
- develop policies, procedures, tools and internal controls designed to support the program fulfilling its mandate to adhere to provincial and national standards and guidelines
- manage the practice standard development process from start to finish; ensure practice standards align with provincial and national best practice guidelines and CSA standards; ensure effective engagement strategies for stakeholders
- develop a communication plan for implementing practice standards; collaborate with program staff to develop training material on practice standards; assess the success of the practice standards
- collaborate with communications advisor on program strategies and all external facing program resources and messaging
- monitor and report on key performance indicators, issues and risks, and promptly escalate where ability to adhere to deadlines is in jeopardy
- proactively examine opportunities to improve existing processes and identify common themes, trends and synergies
- create and manage measurement systems to track adoption, utilization and proficiency of individual processes
- manage workflow to maintain an effective and efficient department
- translate the department goal(s) into policies and procedures compliant with relevant legislation and ensure that the College’s regulations and requirements are communicated, adhered to and employed across the College
- oversee and monitor continuous quality improvement activities for the program
- assist with the implementation, development, and upgrades of the department’s database
- prepare regular reports for the director on current activities and priorities
- prepare data and presentations for meetings that occur with the expert advisory committee for medical device reprocessing (MDR) breaches, PPE panel, or the College Board
- prepare data and presentations for meetings as required
- contribute to the development and implementation of the PPEP strategic and business plans, including the development and implementation of new program process for non-accredited community practices with an objective to reduce risk to the public

**Supervision of department staff**
- complete probationary, semi-annual and annual performance evaluations for staff within department
- coach and develop staff to their full potential
- support the growth and development of staff through continuing education
- promote teamwork and share appropriate information with staff in a timely manner
- conduct regular (at least bi-monthly) department and team meetings to inform staff and ensure timelines are met
- accountable for effective program governance, including organization of regular team meetings, meetings with an expert MDR advisory committee

**Planning and organizing**
- manage a workload that is a mixture of self-directed and planned activities (driven by operational objectives and the College’s strategic plan)
- plan independently and manage under time constraints, ensuring consistent quality and attention to detail
- provide input into the development of the department’s strategic plan, which will outline the key priorities over a one
- to three-year period

**Decision-making**
- the clinic assessment manager will have a high level of responsibility for implementing policy and operational decisions m

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