Business Infrastructure

1 month ago

Mississauga, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Business Infrastructure & Automation Support

**What's the opportunity?**

You will track investigation intake and possible escalation to resolve issue. You will raise opportunities to streamline and optimize on best practices. Manage routine tasks such as user set-up, investigations, table maintenance enhancements. Run Macro’s to support daily operations. You will assist in deep dive analytics to scope requirements and work effort. Support all projects and end to end test requirements and implementation support.

**What will you do?**
- Maintain and support approved change requests in Credit Management and Recoveries System Tables
- Be the first point of contact for collection systems CACS, TSYS and Third Party Applications and Panther Credit Systems, and maintain a stream-lined one touch investigation
- Centre Support - 100% within 24 hour Response timeline for all requests and user id’s for support systems and inquiries
- Business Analytics
- Maintain and create Infrastructure job aids within the SharePoint site

**What do you need to succeed?**

**Must-have**
- Thorough understanding of RBC Credit and Credit Management and Recoveries Systems
- Strong written and verbal communication skills
- Strong SQL experience
- Excellent aptitude for organizing and prioritizing
- Technologically Self Sufficient
- Strong MS Word, Excel, PowerPoint, Visio, Outlook and SharePoint skills

**Nice-to-have**
- Good working knowledge of OLBB, OLMS, SRF, DDA, CASPER, CACS, Oracle, IRIS, TSYS, Teranet Recovery System Highways, Manage Change requests for Credit Adjudication
- RPA/RDA development experience
- Pega certification
- Familiar with PMF/AMF & Waterfall Methodology
- Knowledge of RBC credit management and recoveries systems

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

**Job Summary**

**Address**:
MISSISSAUGA, Ontario, Canada

**City**:
CAN-ON-MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-06-13

**Application Deadline**:
2023-06-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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