Project Manager

1 week ago

Montréal, Canada GoSecure Full time

**Summary**

**Duties and responsibilities**

The incumbent is responsible for the following:

- Post-sales customer service;
- Planning and overseeing projects throughout their entire lifecycle:

- Initiation;
- Planning;
- Execution;
- Monitoring and control;
- Closure.
- Ensure completeness in a timely fashion and within budget;
- Manage customers’ expectations and ensure customers’ satisfaction with GoSecure services.
- Execute and support deployments and best practices coaching for customers
- Liaise with account managers and accounting team to establish onboarding timeline and deliverables for new clients
- Onboarding of new customers and helping ensure all tasks are completed in a timely manner
- Execute daily customer support tasks including but not limited to deployments, health checks and reporting.
- Track support level and customer satisfaction metrics;
- Ensure the support SLA’s targets are being achieved and exceeded; Identify opportunities to improve metrics and team efficiency based on results of reporting and analytics.
- Develop and maintain project plans, issues log and status reports
- Advocate and monitor customer requests/issues cross-departmentally.
- Develop and implement a centralized system for onboarding documentation and processes
- Develop monthly reporting methods for any assigned client based on clients’ needs and requirements.
- Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness
- Contributes constructive feedback to management team as part of the performance review process.
- Execute and support deployments and best practices coaching for customers

**Qualifications**
- Bachelor degree in business administration (BBA) or University degree in Computer Science or college diploma from a related program
- Master degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset;
- Superior knowledge of English language;
- Knowledge of French language would be an asset;
- 2 years of professional experience in project management or in another relevant domain;
- High interest in learning about cybersecurity topics such as Ethical Hacking, Managed Services, Security Architecture;
- Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset.

The following personal abilities are favored at GoSecure:

- Excellent analysis skills;
- Exceptional organizational skills;
- Ability to work independently and handle multiple tasks concurrently;
- Superior verbal and written communication skills in English and French are mandatory;
- Energetic and positive with a "can do" attitude.

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