Customer Experience Co-op/intern

3 weeks ago

Ottawa, Canada Kinaxis Full time

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we're empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet - for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need - everything from medicine and cars, to day-to-day items like toothpaste - make it to market and into our hands when we need them with mínimal ecological footprint.

We make the world better, and you can too.

**Customer Experience Co-Op/Intern**:
**Job location**: our office in _Ottawa, Canada or Remote, Canada_

**Term** **length**:4 months starting May 2023

**About the team**:
The Global Customer Success team establishes and builds on value added relationships with our customers. The team provides both proactive and progressive leadership on customer experiences and in partnership with cross-functional internal teams, work with our customers to promote value, growth and loyalty.

As part of the GCS team, our Customer Experience Intern fosters the appropriate customer experience through one-to-many communications at scale.

**What you will do**:

- Enable customers to self-serve through proactive outreach campaigns
- Analyze customer data and create reports in Gainsight, SalesForce and Excel
- Work closely with the wider customer success teams to define insight to action
- Gather, monitor, and analyze customer feedback
- Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
- Develop outreach functionality in Gainsight
- May perform additional projects upon request

**What we are looking for**:

- Minimum 2+ years of experience in a customer-facing role
- Experience working in a CRM or CS platform (Gainsight)
- Some project coordination experience
- Experience with Customer Advocacy, Relationship Management, and Business Intelligence
- Strong written and oral communication skills

**What we have to offer**:

- **Challenging Work - **We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never "done. That's because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
- **Great People - **We take our work seriously, but we don't take ourselves too seriously It's in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- **Global Impact -** As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- **Diversity, Equity and Inclusion** - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others' differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

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