Ramp Supervisor

2 months ago


Dorval, Canada Menzies Aviation Full time

Les principales responsabilités sont les suivantes:

- Responsable des performances opérationnelles quotidiennes, de la sûreté, de la sécurité et de la satisfaction des clients du produit grâce à un soutien et à une gestion efficaces des zones de livraison.
- Fournir en permanence le plus haut niveau possible de service à la clientèle.
- Il est chargé de veiller à ce que le produit des compagnies aériennes soit livré de manière cohérente à nos compagnies aériennes clientes en respectant des normes de niveau de service exigeantes et des objectifs de performance en matière de respect des délais.
- Être proactif dans tous les domaines en planifiant à l'avance et en assumant la responsabilité du travail en cours.
- Assurer un contrôle sûr et correct de toutes les ressources sur la piste.
- Se conformer à toutes les réglementations des compagnies aériennes en matière d'assistance en escale ainsi qu'aux autorités aéroportuaires locales.
- S'assurer que le RSMS (système interne de reporting, de facturation et de statistiques) est précis et à jour avec toutes les déviations par rapport au programme initial.
- Vérifier et modifier les détails des vols tels que les horaires, les chargements et les codes de retard.
- Insérer et confirmer dans le RSMS, sur une base quotidienne, les services rendus pour chaque vol.
- Apporter un soutien actif, des conseils et des encouragements à ses collègues de travail.
- Veiller à ce que les procédures de sécurité et de sûreté soient conformes aux normes définies dans le manuel de politique de santé et de sécurité de Menzies, ainsi qu'aux normes internationales en matière d'aviation.
- Protéger la santé, la sécurité et le bien-être du personnel, des clients et des autres visiteurs, conformément à la politique de santé et de sécurité de l'entreprise.
- Traiter de manière professionnelle et confiante toutes les questions, interrogations ou demandes d'information.

Qualifications et expérience:

- Compétences et expérience avérées en matière de leadership.
- Il faut être âgé d'au moins 18 ans et être en mesure de travailler légalement au Canada.
- Il faut être titulaire d'un permis de conduire valide et d'une autorisation d'exercer.
- Aptitude avérée à diriger, à encadrer et à développer le personnel.
- Être bien organisé, avoir le souci du détail et de l'exactitude, être capable de travailler de sa propre initiative en respectant des délais précis, savoir reconnaître et relever les défis rapidement et efficacement.
- Vaste expérience dans le domaine de la manutention sur piste et bonne compréhension des départements opérationnels.
- Connaissance approfondie de l'accord standard de manutention au sol de l'IATA.
- Familiarité avec les GOM, les procédures des compagnies aériennes, les procédures aéroportuaires et les législations aéroportuaires.
- Connaissance approfondie des normes internationales de sécurité et de sûreté aériennes et passionné par la promotion de ces normes au sein de l'organisation.
- Vous êtes motivé(e) par les accords de niveau de service (SLA) afin de répondre aux attentes des clients en leur offrant l'excellence.
- Un sens aigu de l'engagement des parties prenantes. Cela inclut, mais n'est pas limité à : Le portefeuille de clients, les représentants de l'aéroport, la CAA locale, les fournisseurs tiers locaux.
- Capacité à développer l'équipe, à assurer la planification de la relève et à réorganiser les processus opérationnels en fonction de l'évolution de l'activité.
- Capacité à conduire et à mettre en œuvre des plans d'amélioration et le processus de suivi correspondant.
- Capacité à identifier l'efficacité ou l'inefficacité de la productivité et à adapter la demande opérationnelle en fonction de la dynamique opérationnelle au sein de la station.

Main accountabilities include:

- Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
- To consistently deliver the highest possible level of customer service at all times.
- Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
- To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
- To ensure the safe and correct control of all resources on the Ramp.
- To comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.
- Ensure RSMS (internal reporting, billing and statistical system) is accurate and up to date with all the deviation from the initial schedule.
- Check and amend the flight details such as times, loads and delay codes.
- Insert and confirm in RSMS, on a daily basis, the services that were rendered for each flight.
- To actively give support, guidance and encouragement to yo



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