Guest Experience Supervisor

2 weeks ago


Saskatoon, Canada The James Hotel Full time

At The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging.

Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the guest.

The **Guest Experience Supervisor** is a title shared by all of our Hotel Front Desk and Bellman Employees. You will ensure customer service is the top priority from the Guest's first encounter to their departure. The role is multi-faceted, requiring assessing and responding to guests’ needs to ensure customer satisfaction and loyalty.

You will lead by example ensuring standards are maintained for all processes; check-in/out guests, accurate charging/billing of guest accounts, reservation calls, guest inquiries, delivering room service, assisting with guest luggage and deliveries. As a Guest Experience Supervisor you will be confident and comfortable in problem resolution, building rapport with guests, and be an effective communicator to ensure information flows to various departments ensuring guest experiences are exceeded.

This position will be approximately 2-3 shifts per week and potential to receive more hours as business travel increases. Shifts vary (mornings, afternoons or evenings) and include weekends.

**Requirements**:

- Must have open availability to work days and evenings including weekends
- Computer literacy would be an asset, particularly in Microsoft Word and Hotel PMS experience
- Highly organized with the ability to multi-task while maintaining a positive and professional demeanor
- Experience in Hotel Front Desk operations would be a definite asset
- Excellent interpersonal and communication skills; customer service oriented, proactive and a team player
- Serve it Right Certificate

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: $16.00-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location



  • Saskatoon, Canada The James Hotel Full time

    At The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging. Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the...


  • Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative - (Part-time)-Midtown Mall Saskatoon **Job Description Summary** Position: Guest Services Representative Reports to: Guest Services Supervisor Division: Guest Services Location: Midtown Plaza - Night and evening work will be required (including weekends and holidays) 1. Description of Major responsibilities...

  • Guest Service Agent

    6 days ago


    Saskatoon, Canada Elk Ridge Resort Full time

    The Guest Services Agent will be responsible for providing guests with a positive first and last impression and, will provide consistent excellent customer service. A Guest Services Agent makes reservations, greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, manages cash handling...


  • Saskatoon, Canada Holiday Inn Downtown Saskatoon Hotel Full time

    At the **Holiday Inn Saskatoon Downtown,** our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service to our guests. We are currently looking for a **Restaurant & Bar...

  • Event Captain

    6 days ago


    Saskatoon, Canada Chop Steakhouse Full time

    JOB PROFILE - Event Supervisor REPORTS TO: Event Manager / Event Coordinator ROLE: Assistant to Event Manager and Event Coordinator, third in command in department, to create memorable experiences with attentive service, product knowledge, fun and passion. Acts as shift leader with clients and staff. MEASUREMENT: - Attitude - Ability to give guests...


  • Saskatoon, Canada Saskatchewan Indian Gaming Authority Full time

    Job Type- Full-time- Shift Type- Rotational- Travel- 0 - 10%- # of Hires Needed- 1- Category- Facilities- Location- Dakota Dunes Casino - Saskatoon, SK S7K 2L2 CA (Primary)- Requisition #- 76.38- Salary Range- $26.08 - $32.61- Closing Date- 8/9/2023- Where You Will Succeed**Main Duties**: Reporting to the Asset Protection Manager, this position contributes...


  • Saskatoon, Canada Park Town Hotel Full time

    Guest Service Agent/ Shuttle Driver Part-Time to Full-Time Position As Guest Service Agent your primary responsibilities include registering guests, making reservations, preparing reports, and balancing transactions. You must be able to work independently and with mínimal supervision. You must also be able to problem solve and troubleshoot to resolve guest...


  • Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Full benefit employee package available after 3 months. Must be available to work weekend shifts. **Job Number** 23026833 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Facilities Supervisor

    2 weeks ago


    Saskatoon, Canada SIGA Full time

    **Job Description**: **Main Duties**: Reporting to the Asset Protection Manager, this position contributes to the maintenance of SIGA’s memorable facilities, and provides a safe and healthy environment for staff, guests, and contractors, by supervising Facilities Department staff and activities. **Responsibilities include**:Assisting department management...


  • Saskatoon, Canada Marriott International, Inc Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Ensure staff is working...


  • Saskatoon, Saskatchewan, Canada Marriott International Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working...


  • Saskatoon, Saskatchewan, Canada Marriott International, Inc Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Ensure staff is working...


  • Saskatoon, Canada Marriott International, Inc Full time

    **Job Number** 23026862 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Ensure staff is working together as a team to ensure optimum service and...


  • Saskatoon, Canada Marriott International, Inc Full time

    **Job Number** 22202547 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Ensure staff is working together as a team to ensure optimum service and that...

  • Guest Ambassador

    4 days ago


    Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Ambassador (Part Time) **Job Description Summary** Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to...


  • Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Ambassador - Part-Time **Job Description Summary** Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to...

  • Housekeeper

    2 weeks ago


    Saskatoon, Canada Park Town Hotel Full time

    Job Summary The role of Room Attendant is to ensure the guest rooms are neat and clean for new arrivals and occupied rooms. Duties & Responsibilities - Arrive at work on time with a clean uniform and well groomed. - Check all vacant rooms to see if OK. - Make beds, dust, vacuum, clean bathroom. - Replenish guest room supplies. - Make sure everything in...

  • Housekeeper

    4 days ago


    Saskatoon, Canada Park Town Hotel Full time

    Job Summary The role of Room Attendant is to ensure the guest rooms are neat and clean for new arrivals and occupied rooms. Duties & Responsibilities - Arrive at work on time with a clean uniform and well groomed. - Check all vacant rooms to see if OK. - Make beds, dust, vacuum, clean bathroom. - Replenish guest room supplies. - Make sure everything in...

  • Front Desk Agent

    3 days ago


    Saskatoon, Canada Saskatoon Inn & Conference Centre Full time

    **Reports to**: Front Office Manager **Department**:Front Desk **Principle Purpose of Job**: The Guest Service Associate represents, to the customer, the first impression of Saskatoon Inn & Conference Centre. As such, is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services...


  • Saskatoon, Canada NPCSandman Hotel Group Full time

    Work Term: PermanentWork Language: EnglishHours: 32 to 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 years or equivalent experienceWork settingHotel, motel, resortTasksDevelop and implement policies and procedures for daily operationsSupervise staffConduct training sessionsPerform front desk...