Guest Ambassador

**Job Title**

Guest Ambassador (Part Time)
**Job Description Summary**

Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to ensure a positive experience for all shoppers. Ambassadors will also support on-site events and programs throughout the year and learn the behind-the-scenes operations of Midtown.

MAIN OBJECTIVES:
Provide assistance throughout the Shopping Centre as required to customers, tenants and our operations team to ensure an enjoyable shopping experience

Tour Midtown with the purpose of actively looking to assist shoppers wherever possible, and to observe and report operational issues to key stakeholdersProvide premium customer service by providing information, directions, support, and services to the shopping and travelling public

Act as a liaison with retailers and office tower tenants through regular visits and communication

RESPONSIBILITIES:
Demonstrate exceptional customer service to all shoppers and tenants by being knowledgeable about the property and its offerings

Identify when a shopper may need assistance and assist wherever possibleRegularly visit high traffic areas and identify operational deficiencies in cleaning, maintenance, hazards or other concerns, and report accordingly

Respond to all inquiries with professionalism and knowledgeable informationAssist shoppers in purchasing gift cards, through a variety of methods including on-line and kiosk

Assist with various on-site promotions and events

Support the marketing team by contributing ideas and content for the social media channels, enewsletters and blogs

Be knowledgeable about which retailers and brands are available at Midtown, as well as any special events and sales to best assist Midtown shoppers

Report on frequent questions and make recommendations for future initiatives

Daily reporting and other duties as assigned

DRESS CODE:
Uniform - A uniform will be provided that the employee is responsible for and must be worn during all shifts

QUALIFICATIONS:
Minimum grade 12 Diploma or equivalent

Willingness to learn

Excellent customer service skills with a drive to go above and beyond, (one year experience in Customer Service an asset)

Strong communication skills, multilingual skills a plus

Ability to work in a “team” environment

Must be able to work in a fast-paced environment, with multiple hours spent standing or walking.

Must be enthusiastic and outgoing while maintaining a high level of professionalism

Must be friendly, approachable, proactive and solution focused

Open availability to work evenings, weekends and holidays, as required