Learning Delivery Specialist

2 months ago


Montréal, Canada Alorica Full time

**GET TO KNOW ALORICA**

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

**JOB SUMMARY**

Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

**JOB RESPONSIBILITIES**
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records

**OTHER RELATED DUTIES**
- Perform other duties as assigned

**QUALIFICATIONS**

Minimum Education and Experience:

- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Two (2) years' experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

- Ability to work in a fast paced, ever changing environment

Physical Demands:

- Some domestic travel
- Ability to stand while conducting training classes
- Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

**Equal Opportunity Employer - Veterans/Disabled



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