Teaching and Learning Assistant

5 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

Reporting to the Manager, Quality Assurance (“Manager”) in the Office of the Provost and Vice-Principal (Academic), the Teaching and Learning Assistant (“Assistant”) will perform a variety of administrative duties in a professional and efficient manner for the Office of the Vice-Provost (Teaching and Learning). The Assistant will maintain a working knowledge of the organization of Senate protocols and Queen’s University Quality Assurance Processes (QUQAP), and support committees and working groups. This includes the drafting of briefing notes, minutes, and agendas.

Committed to Indigenization, Equity, Diversity, Inclusion, Anti-Racism, and Accessibility, the Assistant is responsible for building strong relationships with organizational stakeholders to advance teaching and learning at the university. With supervision from the Manager, the Assistant is responsible for managing and verifying content on the Vice-Provost (Teaching and Learning) and Quality Assurance websites.

**REQUIRED QUALIFICATIONS**:

- Three-year post-secondary education with minimum 3 years relevant experience in a high-profile office/client service environment.
- Comprehensive knowledge of university structure administrative/computing systems, academic programs and structures, and the field of teaching and learning will be considered an asset.
- Consideration will be given to an equivalent combination of education and experience.

**SPECIAL SKILLS**:

- Initiative and ability to work independently with little supervision, assists with design, implementation, and completion of projects, and make recommendations as required.
- Excellent project management, organizational and time management skills. Ability to prioritize own work and manage conflicting demands in a high-pressure work environment.
- Good judgment and effective analytical abilities, combined with practical problem-solving skills to resolve administrative and service issues, make appropriate recommendations, and contribute to planning within the portfolio of the Vice-Provost (Teaching and Learning).
- Ability to demonstrate a high level of professionalism, integrity, and reliability.
- Ability to learn new software.
- Excellent attention to detail, writing and editing skills with the ability to draft and proofread strategic documents and reports to ensure accuracy.
- Excellent interpersonal and communications skills (verbal and written) and the ability to foster professional working relations with a wide variety of individuals.
- Ability to adhere to strict confidentiality and handle matters with tact and discretion.
- Demonstrated ability to integrate the principles of Indigenization, Equity, Diversity, Inclusion, Anti-Racism, and Accessibility into all aspects of operations, management and planning within the portfolio of the Vice-Provost (Teaching and Learning).
- A team-oriented approach and service-oriented perspective.

**DECISION MAKING**:

- Respond to inquiries regarding quality assurance processes and make decisions about where to refer callers/visitors to ensure the inquiry is handled promptly. Exercise judgment on when to refer more complex matters to the Manager. Provide follow-up as necessary, ensuring matters are handled to successful conclusion.
- Provide advice, support and recommendations on processes and planning related to the Vice-Provost (Teaching and Learning) portfolio; this advice may be used as the basis for decisions made by the Vice-Provost and other senior staff within the office.
- Prioritize one’s own work to ensure that both short and long-term projects and operations are completed in a timely manner. Decide on how to deal with new information at hand. Recognize urgent requests and prioritize information that needs to be dealt with immediately.
- Make recommendations for action based on sound knowledge of relevant policies and procedures. Present recommendations to manager on solutions to problems where no clear guidelines exist.
- With guidance from the Manager, determine content of procedures, guidance and the QUQAP and VPTL websites.
- Determine content and format of draft correspondence and minutes, ensuring they meet the standards of the Office of the Provost and Vice-Principal (Academic).
- Make decisions regarding the dissemination of various types of sensitive and/or confidential information. Determine when to refer issues to senior staff.

**Employment Equity and Accessibility Statement

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