Automotive Service Advisor
5 months ago
**Service Advisor**
We are looking for a high energy, organized, and positive individual to join our service department. We offer competitive salaries and commissions, career enhancing training, and a great team environment
**What You'll Be Doing**:
- Interpret and record customer concerns so technicians can accurately diagnose and correctly repair problems.
- Communicate a summary of the repair work/tech notes to customer in a way that they will understand.
- Process work orders accurately and efficiently
- Call or text message customers with updates on repairs.
- Coordinate with dispatch, techs, and lot staff for updates on repairs, customer shuttles, promise times, etc.
**What You Bring**:
- Exceptional customer service skills and phone etiquette
- Positive and responsive attitude
- Strong interpersonal skills and the ability to work as a team
- Prior experience in a dealership/service department setting is an asset
- Valid drivers license is required
**Salary**: $70,000.00-$120,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you live in Nanaimo or surrounding area?
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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