Service Advisor
1 day ago
Work at an award-winning top employer If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.
- BCAA has been named one of BC’s Top Employers 2021- What BCAA offers you:- It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
- Our team members get to make a difference in the lives of our Members and their communities every day.
- We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
- We enthusiastically support learning and advancement opportunities for our team members.
- We are an equal opportunity employer that’s committed to accessible, inclusive employment.
- Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.- Service Advisor & Lube Technician- Summary:_
- Reporting to the Service Manager, Automotive, the Service Advisor & Lube Technician (S.A.L.T) is responsible for successfully completing of each work order assigned to them, continuously improving their quality of work, and delivering exceptional Member experiences through their customer handling skills. The S.A.L.T., with guidance and training from the Service Advisors and Manager, is responsible for proper diagnosis and repair of vehicles. The SALT will manage customer relationships from beginning to end by advising and educating the customer while ensuring Member/customer satisfaction, ultimately driving BCAA’s vision to be the most trusted organization in automotive repair.- Key Responsibilities:_
- Operations (60%):- Properly complete the services and/or repairs with high quality in a timely manner to help deliver exceptional customer service
- Services include oil and tire changes and basic automotive repairs, as assigned by management
- Assist all other Technicians in the shop as needed
- Achieve productivity goals as assigned by BCAA
- Maintain a high level of Member/customer service at the facility leading to a high level of “measured” member/customer satisfaction
- Ensure that all equipment is in proper and safe working condition. Maintain an overall safe work environment for all team members and in compliance with Worksafe BC standards. Alert Management of any unsafe conditions immediately
- Complete any Automotive Training requested by BCAA
- Ensure compliance with all environmental requirements and BCAA programs that meet or exceed governmental required standards
- Maintain a clean and safe working environment
- Adhere to all applicable safety standards along with all operational policies and procedures.
- Communicate on a regular basis with Service Advisors regarding any changes in work status and/or completion status of vehicles- Customer Service/ Service Advising (30%)-
- Ensure timely and high-quality customer service.
- Maintain and develop excellent customer experience and relationships
- Provide repair estimates and receive customer approval for work to be performed, finalize sales, and complete customer follow up next day
- Recommend preventative maintenance and repair services to members/customers
- Share product knowledge and technical expertise to build customer base
- Review estimate and educate / explain work needed to be done
- Maintain high sales performance and customer satisfaction (NPS / CSI)
- Listen and accurately qualify customer requirements to offer the appropriate diagnostic, maintenance, or repair services to meet the Member/customer’s needs and/or budget
- Provide all Members/customers with an estimated completion time and keep them informed of any changes in the quoted time
- Maintain proper communication within the team. Provide accurate and detailed information to Technicians to assist in diagnosis- Acquires and maintains industry, product and systems knowledge (5%)-
- Maintains a working knowledge of all BCAA products, best practices, standards, policies and systems
- Attends required BCAA and industry training courses
- Keeps up-to-date with industry knowledge and competitor’s product offerings
- Other duties as assigned as operationally necessary or as required for role (5%)- Relationships:_- Reports to: Service Manager, Automotive
- External: Suppliers, AARS business partners, CAA and AAA
-
Service Advisor
3 days ago
Nanaimo, Canada Midas Auto Service Full time**Job Types**: Full-time, Permanent **Salary**: $60,000.00 per year **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Life insurance - Vision care Schedule: - 8 hour shift Supplemental pay types: - Bonus pay Ability to commute/relocate: - Nanaimo, BC V9T 5Y1: reliably commute or plan to relocate before...
-
Service Advisor
7 months ago
Nanaimo, Canada Midas Auto Service Full time**Job Types**: Full-time, Permanent **Salary**: $75,000.00-$80,000.00 per year **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Life insurance - RRSP match - Vision care Flexible Language Requirement: - English not required Schedule: - 8 hour shift Supplemental pay types: - Bonus pay Ability to...
-
Service Advisor
3 months ago
Nanaimo, Canada Galaxy Motors Full timeGalaxy Motors (1990) Ltd. is a fast growing company with 5 Automotive locations and 2 RV locations here on Vancouver Island. We are looking to to hire a Service Advisor to add to our team at our brand new Nanaimo Dealership. If you are detail-oriented and interested in a career in automotive service, we would like to hear from you. Reporting to the Service...
-
Service Advisor
7 months ago
Nanaimo, Canada Nanaimo Honda Full timePosition Summary: The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Primary Duties and Responsibilities: - Efficiently help customers (internal and...
-
Service Advisor
7 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**DRIVE YOUR CAREER WITH INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1500 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future! This position is located at our sales...
-
Service Advisor
7 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future! This position is located...
-
Service Advisor
7 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future! This position is located...
-
Service Advisor
7 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future! This position is located...
-
Service Advisor
4 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**ALL IN ON A REWARDING CAREER AT INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture...
-
Service Advisor
4 months ago
Nanaimo, Canada Inland Truck & Equipment Full time**ALL IN ON A REWARDING CAREER AT INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture...
-
Automotive Service Advisor
7 months ago
Nanaimo, Canada Nanaimo Toyota Full timeNanaimo Toyota is a family owned and operated dealership, which is open Monday-Saturday! We are looking to add a member to our Nanaimo Toyota family; we're seeking a full-time **Service Advisor**! We are seeking a professional, friendly, self-motivated, organized, task oriented team member with superior people, phone and computer skills to fill the position...
-
Service Advisor
7 months ago
Nanaimo, Canada Harbourview Volkswagen Full time**Harbourview Volkswagen has an opportunity to take your Automotive Service Career to the NEXT LEVEL. We are looking for a Service Advisor to join our team! Working in an Automotive Service &/or Automotive Parts experience is an asset.** **Job Position: Service Advisor - Harbourview Volkswagen** **Responsibilities**: - **Greeting clients in a timely,...
-
Service Advisor
7 months ago
Nanaimo, Canada BCAA Full timeWhy BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Service Advisor
3 months ago
Nanaimo, Canada BCAA Full timeWhy BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Automotive Service Advisor
3 months ago
Nanaimo, Canada Midas Hammond Bay Full timeService Advisor If you enjoy sales and customer service, we are willing to train. At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities** The Service Advisor...
-
Automotive Service Advisor
1 month ago
Nanaimo, Canada Midas Nanaimo Full time**Job description** Service Advisor If you enjoy sales and customer service, we are willing to train. At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair...
-
Service Advisor
7 months ago
Nanaimo, Canada Westerra Equipment Full time**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...
-
Service Advisor
7 months ago
Nanaimo, Canada Westerra Equipment Full time**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...
-
Service Advisor
7 months ago
Nanaimo, Canada Westerra Equipment Full time**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...
-
Automotive Service Advisor
7 months ago
Nanaimo, Canada NANAIMO CHRYSLER Full timeThe Harris Auto Group is a team of talented, vibrant, and competitive individuals that enjoy having fun in a professional working environment. Our daily initiative is built around the customer experience, and always trying to improve our knowledge to provide value to our guests. This formula for success is entrenched in our culture, where innovation is...
