Contracts Program Manager
7 months ago
**Manage the execution of existing Membrane Replacement Agreement (MRA) Contracts in NAM and develop new operations/forecasting processes needed to support the growing portfolio. In addition, be resource to support the expansion of the model into regions outside of North America.**
**Nature of work**:
**In this role, your responsibilities will include (but are not limited to);**
- **Organize sessions with sales and commercial engineering teams develop and implement the strategy for MRA contract opportunities, also in coordinating with Services teams if customer is interested in a performance based contracts (MSA)**
- **Work closely with Services, Insight, techsupport teams to support customer needs and ensure deliverables from contract are provided.**
- **Maintain forecast of membrane replacements needed for the ZW PSI to use with factory production planning.**
- **Engage project management team in the execution of membranes replacement events as required.**
- **Ensure annual Invoicing is updated and completed for active contracts.**
- **Monitor and update annual contract financial performance and contract forecasting.**
- **Coordinate customer feedback meetings to provide feedback and input.**
- **Be a customer advocate, motivating internal teams to meet customer requirements and prioritize their satisfaction.**
- **Travel to customer sites for site meetings and issue investigation will be required at times.**
- **Function in this role with a high order of integrity and compliance with the regulations and Environmental Health & Safety guidelines.**
**Skills**:
- **Ability to multitask on several concurrent projects**
- **Ability to work and thrive in a team environment**
- **Communicate effectively to internal groups and customer in person and over the phone**
- **Strong knowledge of MS Office suite**
- **Excellent communication (oral and written) and interpersonal skills.**
- **Attention to detail and perseverance**
- **Ability to work well and collaborate with a team**
**Qualification/ Requirements**:
- **B.S. in an engineering/science discipline or related technical experience**
- **5+ years of customer relationship management experience.
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