Collection & Loan Servicing Representative- Hybrid

4 weeks ago

Barrie, Canada Bill Gosling Outsourcing Full time

Amazing organizations don't just happen

Vision, strategy, and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
- Full-Time Opportunities
- Hybrid work environment (minimum of 1-2 days per week in office_
- All equipment will be provided by us
- Orientation and training completed onsite

**We are currently hiring Collections & Loan Servicing Representative to add to our Team.**

As a Collections & Loan Servicing Representative, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date change requests. In this role, customer accounts will be assigned to you monthly. Through the use of both an autodialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer. You will be responsible to take necessary follow-up actions until the customer issues are fully resolved.

**You will**:

- _Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or _support _to update customer’s account information_
- W_orks with _customers _in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day._
- _Negotiate payment terms/arrangements if applicable_
- _Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties._
- _Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes._
- _Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work._
- _Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department._
- _Notifies management of accounts needing additional attention._
- E_nsures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards._
- _Champion company core values and other company programs_
- O_ther duties as assigned._

**About You**
- _Previous experience in a Collections role is preferred but not required._
- _Experience in the finance or credit industry _is _a plus._
- _Database skills _are _a plus._
- _Proficiency in Microsoft Word and Excel is required._
- _Proven analytical & problem-solving skills _are _required, as well as the ability to utilize appropriate analysis, judgment, and logic._
- _Excellent written and verbal communication skills are required._

**Reports to**:_Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations_

**WHY WORK WITH US**
- $16/hour, plus bonus potential
- Health & Dental Benefits are available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Hybrid work environment (minimum of 1x per week in office)

**WHERE ARE WE**

55 Mulcaster Street

Barrie, Ontario

We have offices across the Globe - Canada (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information

**ABOUT US**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call _center _industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._
- We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth_.

**CHECK US OUT FOR YOURSELF**

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: Hybrid remote in Barrie, ON L4M 3M5

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